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Customer Service Live Chat Agent

Zitron Enterprise (M) Sdn BhdPetaling Jaya, Selangor, Malaysia

21 hours ago

Job description

About the role

We are seeking a motivated and customer-focused Customer Service Live Chat Agent to join our team at Hello Smart Sdn Bhd in Petaling Jaya, Selangor. In this full-time role, you will be responsible for providing high-quality customer service support through our live chat platform, ensuring a seamless and efficient experience for our clients.

What you'll be doing

Responding to customer inquiries and resolving issues in a timely and professional manner through live chat
Providing accurate and up-to-date information to customers about our products and services
Identifying and escalating any complex or sensitive customer concerns to the appropriate team members
Maintaining detailed records of customer interactions and transactions
Contributing to the continuous improvement of our customer service processes and procedures
Adhering to established service level agreements and key performance indicators

What we're looking for

1-2 years of experience in a customer service or contact centre role, preferably with live chat experience

Excellent communication and interpersonal skills, with the ability to adapt your style to different customer needs

Strong problem-solving and decision-making skills, with a focus on delivering exceptional customer service

Proficiency in English and Bahasa Malaysia, both written and verbal

Familiarity with customer relationship management (CRM) software and data entry

A team player with a positive attitude and the ability to work in a fast-paced environment

What we offer

At Hello Smart Sdn Bhd, we are committed to providing a supportive and rewarding work environment for our employees. Our comprehensive benefits package includes competitive salary and opportunities for career development.

If you are passionate about customer service and eager to join a dynamic and growing team, we encourage you to apply for this exciting opportunity. Click the "Apply Now" button below to submit your application.

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Customer Service • Petaling Jaya, Selangor, Malaysia