Customer Service Live Chat Agent

About the role

We are seeking a motivated and customer-focused Customer Service Live Chat Agent to join our team at Hello Smart Sdn Bhd in Petaling Jaya, Selangor. In this full-time role, you will be responsible for providing high-quality customer service support through our live chat platform, ensuring a seamless and efficient experience for our clients.

What you'll be doing

• Responding to customer inquiries and resolving issues in a timely and professional manner through live chat
• Providing accurate and up-to-date information to customers about our products and services
• Identifying and escalating any complex or sensitive customer concerns to the appropriate team members
• Maintaining detailed records of customer interactions and transactions
• Contributing to the continuous improvement of our customer service processes and procedures
• Adhering to established service level agreements and key performance indicators

What we're looking for

What we offer

At Hello Smart Sdn Bhd, we are committed to providing a supportive and rewarding work environment for our employees. Our comprehensive benefits package includes competitive salary and opportunities for career development.

If you are passionate about customer service and eager to join a dynamic and growing team, we encourage you to apply for this exciting opportunity. Click the "Apply Now" button below to submit your application.