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Application Support Specialist

CartrackKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

30+ days ago

Job description

Job Summary

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Application Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities

Troubleshoot and resolve technical issues related to hardware, software, and networking
Install and configure hardware and software applications
Monitor and maintain Cartrack application and systems to ensure their smooth functioning
Collaborate with Global teams to implement and maintain IT projects
Document technical procedures, user manuals, and FAQsProvide technical support for any IT related matters or issue
Train users on the use of Cartrack applications and hardware
Continuously update technical knowledge and skills

Requirements

Minimum Higher Nitec / Diploma / Bachelor in Computer / Electronic Engineering / Telecommunication / Automotive Engineering or related discipline

Entry level are welcome to apply

Proficient in written and spoken English to handle customer queries

Must have a pleasant personality with high levels of motivation and enthusiasm

Ability to work independently and as part of a team

Willingness to work outside regular business hours as required

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Application Specialist • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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