Overview
The Repair & Test Supervisor leads a team in maintaining, repairing, and testing equipment to ensure peak performance and reliability. This role requires strong technical expertise, effective project and people management, and the ability to communicate clearly with stakeholders. The Supervisor is responsible for resolving issues quickly, optimizing resources, and driving continuous improvement in repair and testing operations.
Responsibilities
- Technical Knowledge : Possess an in-depth understanding of relevant equipment and systems, including the ability to maintain, repair and troubleshoot technical problems effectively.
- Project Management : Efficiently manage multiple maintenance projects, ensuring timely completion, effective resources utilization and accurate tracking of project progress.
- Communication Skills : Communicate clearly and effectively with team members, vendors and customers by providing precise instructions and explanations for technical issues.
- Problem-solving skills : Identify and resolve problems quickly and effectively, analyzing issues thoroughly to develop and implement robust resolution strategies.
- People Management : Lead, coach and motivate repair & test teams to ensure high standards of work quality and productivity are consistently met.
Qualifications
Bachelor’s degree in Electrical Engineering, Computer Engineering or a related technical field is highly preferred. A master’s degree or advanced certificates (e.g., PMP, Lean Six Sigma) would be a significant advantage. Candidates who have certificate or diploma related to this field with 5 years of experience in RMA will be considered.Ideally candidates have minimum 5 years of experience in Return Merchandise Authorization (RMA) repair or computer manufacturing. Advantage to candidates who have proven experience (2-3 years) in supervisory or team lead role, specifically managing a team of technicians in a repair, test or motherboard environment.Strong understanding of quality control standards (e.g., ISO9001) and their application in repair and testing operations.Strong knowledge of safety regulations and best practices in an electronics or manufacturing environment.Demonstrated ability to effectively communicate and collaborate with cross-functional stakeholders (e.g., Engineering, Production, Customer Service).Strong communication skills in English and Bahasa Malaysia. As the role engages with stakeholders in Taiwan, familiarity with Taiwanese business culture is valuable. Proficiency in multiple languages will be considered an advantage.Strong knowledge of computers or electronic components and devices is a plus.Experience in managing relationships with external vendors or suppliers for parts, tools or services is an advantage.Salary Range
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
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