Customer Experience Manager, APAC (Japanese)

Customer Experience Manager, APAC (Japanese)

• Malaysia - Selangor - Subang Jaya
• Operations & Services
• Full-Time Regular
• 10 / 08 / 2025
• ID # R-95540

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Introduction to the team

Our Corporate Functions are made up of teams that support Expedia Group, including Employee Communications, Finance, Traveler and Partner Service Platform, Legal, People Team, Inclusion and Diversity, and Global Social Impact and Sustainability.

Our Team manages Customer Operations for International Retail Customers through a network of vendors based across Europe, Asia, North Arica and Latin America,

As a Customer Experience Manager you will be functional expert for team's domain. Drives initiatives cross-functionally within and beyond division to deliver on operational and experience goals and develop in-depth understanding of customer's organization, key offerings, and business goals and challenges to better understand their needs

In this role, you will :

Experience and Qualifications :

5+ Years with Bachelors

3+ Years with Masters

Note : Expedia will provide Immigration and Relocation for this role.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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