IT Support

FPT SoftwareKuala Lumpur, Kuala Lumpur, Malaysia

14 hours ago

Job description

We are seeking a proactive and customer-oriented IT Support / Helpdesk staff to join our team in Malaysia. The ideal candidate will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Key Responsibilities

Provide first-level technical support to end-users via phone, email, or in-person.
Troubleshoot hardware, software, and network issues.
Install, configure, and maintain computer systems and peripherals.
Manage user accounts and access rights (Active Directory, Microsoft 365).
Document issues and resolutions in the ticketing system.
Coordinate with higher-level support teams when necessary.
Maintain IT inventory and ensure proper asset tracking.

Requirements Technical Skills

Basic knowledge of computer hardware and software troubleshooting.

Familiarity with Windows, macOS, and basic networking concepts.

Experience with ticketing systems (e.g., Jira, ServiceNow) is a plus.

Understanding of ITIL processes is an advantage.

Qualifications

Diploma or Bachelor's degree in Information Technology or related field.

Relevant certifications (CompTIA A+, ITIL, Microsoft Certified) are a plus.

Soft Skills

Strong communication and interpersonal skills.

Ability to explain technical issues to non-technical users.

Good time management and problem-solving abilities.

Team player with a customer-first mindset.

Language

Proficient in English (spoken and written).

Additional language skills (e.g., Japanese, Chinese) are a plus.

Working Conditions

May require shift work or on-call support.

Office-based with occasional remote support.

#J-18808-Ljbffr

Create a job alert for this search

It Support • Kuala Lumpur, Kuala Lumpur, Malaysia