This job offer is not available in your country.

(WFH) Quality Assurance Executive

AlphaiotabpoSeberang Perai, Penang, Malaysia

1 day ago

Job description

Overview

Join Our Alpha Iota Family, Where Everyone Wins!

Exciting Work-from-Home Opportunities
Learning & Development Programs to Upskill Yourself
Lucrative Salary Package
Health and Wellness Perks & Benefits
Motivating and Supportive Teams
and lots more!

Alpha Iota is based in Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Here's what awaits you at Alpha Iota!

What would you be doing

Manage the quality assurance for the clients that Alpha Iota is serving.

Monitor Live Chats from Customer Service Executives.

Manage Alpha Iotas' clients' expectations by maintaining a good quality of internal output.

Provide coaching and follow-up coaching sessions that are adhered to.

Identify issues and areas of improvement (agent level, process, and business level), propose, approve, and track the necessary corrective action(s) to satisfactory.

Dive into service quality issues, which are inclusive of Customer Service Satisfaction, First Contact Resolution, Average Response Time, Quality Assurance Evaluation pass rate, and customer complaints.

Participate in the development and delivery of training and programme support for quality and operational needs. This includes soft skills, product, systems, and processes. You are also responsible for ensuring and monitoring the overall effectiveness of training.

Promote a culture of high performance and continuous improvement that values learning and a commitment to quality among the team.

Perform ad hoc tasks as assigned by management, ensuring timely and high-quality completion, such as supporting live customer interactions by handling chats through the live chat system when required, and maintaining professional and effective communication.

Stay aligned and updated with company policies by spending several hours each month handling customer interactions.

Conduct training sessions to equip new joiners with the necessary knowledge and skills to perform their roles effectively.

To be successful in this role

Minimum Diploma, Advanced / Higher / Graduate Diploma.

At least 1 year of Quality Assurance (QA) / customer service experience in a contact centre environment or related industry.

Proficient in Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Google Workplace (Google Docs, Sheets, Drive).

Knowledge of customer service principles and practices, relevant computer applications, and administrative procedures.

Excellent analytical problem-solving ability.

Fluent in verbal and written English, Mandarin, and Bahasa Malaysia.

Possess a personal laptop / computer and a good Internet connection.

#J-18808-Ljbffr

Create a job alert for this search

Quality Assurance Executive • Seberang Perai, Penang, Malaysia

Related jobs

Promoted

QA Engineer or Senior

Globetronics Technology BerhadBayan Lepas, Penang, Malaysia

Ensure product, process specification conformance before-during-after manufacturing process to the quality requirement of the company and customer. Determine the adequacy of QA gates, frequency, sam...Show moreLast updated: 2 days ago

Promoted

Sr Quality Assurance Engineer

RandstadPenangMalaysia, Penang, Malaysia

Manage all material quality-related issues within the manufacturing team (e.Work with internal manufacturing staff and material suppliers to resolve quality issues fast to prevent interruption to p...Show moreLast updated: 1 day ago

Promoted

Senior Industrial Quality Engineer

LumiledsBayan Lepas, Penang, Malaysia

We are seeking a Quality Engineer to take responsibility for Industrial Quality activities.Responsible for the implementation of the good quality and process control system, drive value quality imp...Show moreLast updated: 1 day ago

Promoted

QA / QC Engineer located in Singapore

Sprint Gate EngineeringPenangMalaysia, Penang, Malaysia

Execute day-to-day QA / QC inspections and documentation to ensure that site works are performed in accordance with project specifications and quality standards. Conduct inspections for materials, ins...Show moreLast updated: 2 days ago

Promoted

Senior Quality Engineer (QC)

Advanced EnergySeberang Perai, Penang, Malaysia

The Senior Quality Engineer plays a strategic role in driving product and process quality excellence across the AE manufacturing environment. This position leads cross-functional quality initiatives...Show moreLast updated: 2 days ago

Promoted

10 - Manager, Operations Quality 2

CelesticaKulim, Kedah, Malaysia

The Quality Advisor provides the generation of quality standards, technical consultation.Lead the team to solve the technical and process issues. Performs tasks such as, but not limited to, the foll...Show moreLast updated: 1 day ago

Promoted

Senior Supplier Quality Engineer

TelecontinentKulim, Kedah, Malaysia

Senior Supplier Quality Engineer.Get AI-powered advice on this job and more exclusive features.This range is provided by Telecontinent. Your actual pay will be based on your skills and experience — ...Show moreLast updated: 30+ days ago

Promoted

(WFH) Quality Assurance Executive

AlphaiotabpoSungai Petani, Kedah, Malaysia

Join Our Alpha Iota Family, Where Everyone Wins!.Exciting Work-from-Home Opportunities.Learning & Development Programs to Upskill Yourself. Health and Wellness Perks & Benefits.Motivating and Suppor...Show moreLast updated: 1 day ago

Promoted

Quality Operation Excellence Advanced

Zebra TechnologiesGeorge Town, Penang, Malaysia

Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.At Zebra, we are a community of innovators who come together to create new ways of working to make eve...Show moreLast updated: 30+ days ago

Promoted

Staff Engineer, Quality Assurance Engineering

SandiskSeberang Perai, Penang, Malaysia

Staff Engineer, Quality Assurance Engineering.Product Quality Oversight and Failure Analysis : Lead Outgoing Quality Assurance (OQA) and Ongoing Reliability Test (ORT) monitoring, proactively identi...Show moreLast updated: 1 day ago

Promoted

10 - Manager, Operations Quality 2

Celestica Inc.Kulim, Kedah, Malaysia

Develop and maintain quality system procedures, and workmanship standards.Define the protocol on process and product to solve the problem (FMEA(Failure Mode and Effects Analysis), 8D, CCB(Change Co...Show moreLast updated: 4 days ago

Promoted

Senior Staff Quality Engineer

Ams OsramKulim, Kedah, Malaysia

Responsible for internal & external quality related topic inclusive production / customer audit, customer complaint, PPCM, risk assessment, special clearance, shipment halt, RMA disposition.Early inv...Show moreLast updated: 4 days ago

Promoted

QA / QC Manager

PMB Technology BerhadSeberang Perai, Penang, Malaysia

Develop, implement, and maintain QA / QC policies and procedures for aluminium manufacturing.Conduct inspections and tests on raw materials, in-process production, and finished goods to ensure compli...Show moreLast updated: 1 day ago

Promoted

Assistant Quality Manager / Quality Manager

Linktel TechnologiesPenangMalaysia, Penang, Malaysia

Quality Manager / Assistant Quality Manager.Linktel is a technology and innovation-oriented company offering two categories of products and solutions. One category includes pluggable transceivers (S...Show moreLast updated: 1 day ago

Promoted

QA / QC MANAGER located in Singapore

Sprint Gate EngineeringPenangMalaysia, Penang, Malaysia

Lead and manage the company’s QA / QC system across all EPC / EPCM projects to ensure full compliance with project specifications, client requirements, codes, and regulatory standards while fostering a...Show moreLast updated: 1 day ago

Promoted
New!

Assistant QA / QC Manager located in Singapore

Sprint Gate EngineeringPenangMalaysia, Penang, Malaysia

Assistant QA / QC Manager located in Singapore.Assist the QA / QC Manager in managing quality control and assurance activities, ensuring effective implementation of quality systems across projects.Supp...Show moreLast updated: 17 hours ago

Promoted

Senior QA Engineer

DexcomSeberang Perai, Penang, Malaysia

We are seeking a Senior Quality Engineer who able to work in fast-paced environment.Possesses advanced knowledge of technical principles and theories, applies company policies and procedures to res...Show moreLast updated: 1 day ago

Promoted

Test Lead (Project Management) - HPS Penang

CelesticaBayan Lepas, Penang, Malaysia

We are seeking an experienced Test PM to lead, coordinate, and oversee cross-functional testing efforts for server and switch design programs. This role involves ensuring test readiness, driving exe...Show moreLast updated: 5 days ago

Promoted

Senior Staff Post Silicon Validation Engineer

AMDGeorge Town, Penang, Malaysia

Senior Staff Post Silicon Validation Engineer.Senior Staff Post Silicon Validation Engineer.Technical, hands-on engineer responsible for Datacenter Server SoC Post-Silicon features validation and e...Show moreLast updated: 30+ days ago

Promoted

Staff R&D Test Engineer

EmersonBayan Lepas, Penang, Malaysia

Get AI-powered advice on this job and more exclusive features.As an NI Test Engineer, you will enjoy the unique opportunity to take ownership and be involved in all aspects of product testing.Engin...Show moreLast updated: 6 days ago