Contact Centre Manager - Mandarin

Overview

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Job Location : Malaysia – Remote (Cloud Campus, Work From Home for 6 months, then relocation required to Johor Bahru Office)

This role involves leading and managing a global contact centre operation, ensuring quality service delivery, and driving operational excellence.

Requirements

• A dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity
• Minimum 2+ years of people management experience as a Senior Manager in Fraud and Risk Operations in Payment Systems (covering Fraud chargebacks, Customer Complaints, and Escalations)
• Strategic thinker with strong analytical and problem-solving skills
• 10+ years of experience in operations, preferably in BPO / ITES industry
• 7+ years of people management experience, including managing managers, with a strong desire to develop team members
• Empathy for social community platform users and passion to create an exceptional user experience with outstanding support
• Excited to be part of a global operations team, design effective business operations, tackle complex problems, and develop individual team members
• Adaptable and energized by a fast-paced environment; significant experience in a complex operational setting
• Excellent written and verbal communication skills

Preferred Requirements

Responsibilities

Seniority level

Employment type

Job function

Note : Referrals and additional job postings on the page are not required to apply.

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