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Account Manager

Account Manager

Tec-Do 2.0Kuala Lumpur, Kuala Lumpur, Malaysia
15 hours ago
Job description

About Us

Livelab is a sub-brand of Tec-do 2.0 Group and we are a leading TikTok Shop Partner (TSP) specializing in live commerce, performance marketing, and creator-driven campaigns. As we expand into the Malaysia, we seek an experienced Account Manager to establish our presence and drive strategic partnerships.

【Job Responsibilities】

  • Client Management :
  • Serve as the primary point of contact for overseas e-commerce agency clients, maintaining strong relationships and ensuring high customer satisfaction.
  • Deeply understand client needs, define business objectives, develop operational strategies, and drive execution.
  • Business Development Support :
  • Assist BD teams in client conversion by participating in proposal writing, solution design, and commercial negotiations, providing expert operational insights.
  • Deliver customized operational solutions based on client requirements, ensuring feasibility and competitiveness.
  • Project Management & Execution :
  • Oversee end-to-end project management, coordinating internal and external resources to ensure on-time, high-quality delivery.
  • Monitor project revenue and GMV growth, conduct regular performance reviews, and optimize strategies to enhance client ROI.
  • Client Expectation Management :
  • Set and manage client expectations, provide timely project updates, address feedback, and resolve issues to ensure smooth progress.
  • Identify potential risks, develop mitigation plans, and minimize client churn.

【Job Requirements】

  • Experience in e-commerce operations, account management, or project management; prior experience in overseas e-commerce agency operations is a plus.
  • Excellent client communication and negotiation skills, with the ability to independently draft proposals and deliver presentations.
  • Results-driven, resilient under pressure, and adaptable to a fast-paced work environment.
  • Strong project management skills with the ability to coordinate cross-functional resources and drive goal achievement.
  • Language : Fluent in English (working proficiency), Native in Mandarin will be a plus, able to communicate effectively with overseas clients.
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    Account Manager • Kuala Lumpur, Kuala Lumpur, Malaysia