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Account Manager
Tec-Do 2.0Kuala Lumpur, Kuala Lumpur, Malaysia1 hari lalu
Penerangan pekerjaanExperience in e-commerce operations, account management, or project management; prior experience in overseas e-commerce agency operations is a plus. Excellent client communication and negotiation skills, with the ability to independently draft proposals and deliver presentations. Results-driven, resilient under pressure, and adaptable to a fast-paced work environment. Strong project management skills with the ability to coordinate cross-functional resources and drive goal achievement. Language : Fluent in English (working proficiency), Native in Mandarin will be a plus, able to communicate effectively with overseas clients.
About Us
Livelab is a sub-brand of Tec-do 2.0 Group and we are a leading TikTok Shop Partner (TSP) specializing in live commerce, performance marketing, and creator-driven campaigns. As we expand into the Malaysia, we seek an experienced Account Manager to establish our presence and drive strategic partnerships.
【Job Responsibilities】
- Client Management :
- Serve as the primary point of contact for overseas e-commerce agency clients, maintaining strong relationships and ensuring high customer satisfaction.
- Deeply understand client needs, define business objectives, develop operational strategies, and drive execution.
- Business Development Support :
- Assist BD teams in client conversion by participating in proposal writing, solution design, and commercial negotiations, providing expert operational insights.
- Deliver customized operational solutions based on client requirements, ensuring feasibility and competitiveness.
- Project Management & Execution :
- Oversee end-to-end project management, coordinating internal and external resources to ensure on-time, high-quality delivery.
- Monitor project revenue and GMV growth, conduct regular performance reviews, and optimize strategies to enhance client ROI.
- Client Expectation Management :
- Set and manage client expectations, provide timely project updates, address feedback, and resolve issues to ensure smooth progress.
- Identify potential risks, develop mitigation plans, and minimize client churn.
【Job Requirements】
Buat amaran kerja untuk carian ini
Account Manager • Kuala Lumpur, Kuala Lumpur, Malaysia
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