Cyber Security Engagement Coordinator

wizlynx group, with the founding core of our company headquartered in Switzerland since 1992, is an ethical, trustworthy, and vendor agnostic global Cyber Security provider. Our vision is to be a best-in-class global Cyber Security company, enabling customers to focus on their core business by providing high-quality, value added and innovative Cyber Security services.

JOB SUMMARY AND MISSION

This position contributes to the success of wizlynx group by performing the following :

Overview

As an Engagement Coordinator, you will play a major liaison role with our customers and work closely with our business development and technical teams, with a main mission of planning and scheduling security assessment engagements. You will be working in a dynamic environment, handling multiple customers, engagements, and tasks at the same time. Your performance will be a key factor to meet client satisfaction, while ensuring our high-quality service.

Responsibilities

• Coordinate Engagements : Manage the full lifecycle of penetration testing engagements — from planning and scheduling to execution, reporting, and follow-up.
• Resource Planning : Coordinate resource assignments based on customer requirements and internal capacity.
• Client Relationship Management : Serve as the main point of contact for clients; develop and maintain trusted relationships with key stakeholders and executives.
• Project Negotiation & Scheduling : Negotiate project timelines and conditions with customers to achieve an optimal balance between client needs and internal resource availability.
• Documentation & Governance : Collect all necessary documentation and approvals before, during, and after project execution; ensure compliance with internal procedures.
• Progress Tracking : Monitor engagement status, deadlines, and deliverables; coordinate with the billing team to ensure timely invoicing and payment collection.
• Customer Satisfaction : Conduct post-engagement follow-ups to confirm client satisfaction and identify opportunities for improvement.
• Meeting Management : Record and distribute minutes for key meetings with clients and internal teams.

Ideal Experience & Qualifications

Desired Skills and Experience

Education & Qualification Summary

Note : The original document contains additional sections that are not required for the core job description and have been omitted to focus on responsibilities and qualifications.

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