Customer support-Japanese + English Speaking

🌟 We're Hiring : Customer Support - Japanese + English Speaking! 🌟

We are seeking a bilingual Customer Support specialist fluent in both Japanese and English to provide exceptional service to our diverse customer base. The ideal candidate will have strong communication skills, cultural awareness, and a passion for helping customers resolve their inquiries efficiently across multiple channels.

📍 Location : Kuala Lumpur, Malaysia

⏰ Work Mode : Flexible office & remote

💼 Role : Customer Support - Japanese + English Speaking

What You'll Do :

🎯 Handle customer inquiries via email, chat, and phone in Japanese and English

📞 Provide technical support and troubleshooting assistance

📝 Document customer interactions and maintain accurate records

🤝 Collaborate with internal teams to resolve complex issues

📊 Meet response time and customer satisfaction targets

What We're Looking For :

✅ Native / fluent proficiency in Japanese and English

✅ 2+ years of customer support experience

✅ Strong problem-solving and communication skills

✅ Experience with CRM systems and support tools

✅ Cultural sensitivity and adaptability

✅ Ability to work flexible hours across time zones

Ready to make an impact? 🚀 Apply now and let's grow together!