Service Desk Analyst (Native Japanese Speaker)

Overview

Service Desk Analyst (Native Japanese Speaker) at DXC Technology. The role involves resolving technical issues related to network, hardware and software for internal and external customers, providing proactive support, and ensuring customer satisfaction.

Responsibilities

• Single point of contact for troubleshooting and resolving technical issues for network, hardware and software based on customer needs
• Provide answers to service, product, and technical inquiries for current and legacy products
• Offer proactive support to help reduce the occurrence of issues
• Collaborate with team members to meet service-level agreements (SLAs)
• Communicate effectively in writing and speech

Qualifications

Skills & Experience

This role offers an excellent opportunity for individuals looking to develop their technical support skills in a dynamic and customer-focused environment.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

#J-18808-Ljbffr