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Field Service IX

VertivJohor, Malaysia

13 days ago

Job description

Position Summary

The Field Service Engineer – Thermal Solutions is responsible for delivering expert technical support, on-site service, and maintenance for Vertiv’s thermal management systems, including precision cooling units, CRAC / CRAH systems, in-row cooling, and advanced liquid cooling technologies. This role encompasses installation, commissioning, diagnostics, preventive maintenance, and direct customer engagement to ensure optimal performance of mission-critical infrastructure.

Key Responsibilities

Installation & Commissioning

Execute installation, start-up, and commissioning of Vertiv thermal systems.
Ensure seamless integration with power, IT, and facility infrastructure.
Perform performance testing and validate system functionality against specifications.

Technical Support & Troubleshooting

Identify and resolve mechanical, electrical, and control-related issues.

Provide both remote and on-site technical troubleshooting.

Use diagnostic tools and software to conduct root cause analysis.

Preventive & Corrective Maintenance

Conduct scheduled inspections, cleaning, and servicing of cooling systems.

Replace components, perform firmware upgrades, and calibrate controls.

Ensure systems operate at peak efficiency and meet performance standards.

Emergency Response & On-Call Support

Deliver rapid response to emergency service requests, 24 / 7 availability.

Mitigate downtime and restore operations during critical failures.

Customer Training & Support

Educate clients on operational best practices and maintenance procedures.

Offer recommendations to enhance energy efficiency and optimize system performance.

Compliance & Documentation

Adhere to all safety, environmental, and regulatory requirements.

Maintain accurate service logs, reports, and maintenance documentation.

Continuous Improvement & Technical Development

Provide feedback to engineering and R&D for product improvement.

Stay current on emerging cooling technologies and energy-saving practices.

Mentor junior engineers to strengthen team capabilities.

Qualifications & Requirements

Diploma or bachelor’s degree in Mechanical engineering, HVAC Technology , or a related technical field.

3–5+ years of hands-on experience in thermal management , HVAC systems , or data center cooling , including work with CRAC / CRAH units, in-row cooling, and refrigerant-based systems.

Solid understanding of thermal system design and operation.

Proficiency in troubleshooting mechanical, electrical, and control systems.

Familiarity with cooling system controllers, PLCs, sensors, and diagnostic tools.

Experience with refrigerant handling , leak detection, and system charging (EPA certification or equivalent preferred).

Ability to interpret technical drawings, wiring schematics, and service manuals.

Soft Skills :

Strong analytical thinking and independent problem-solving skills.

Good communication and interpersonal abilities for customer-facing interactions.

Team-oriented with a proactive attitude.

Other Requirements :

Commitment to safety and compliance with regulatory standards.

Ability to work in high-pressure, mission-critical environments such as data centers or telecom facilities.

Willing and able to travel extensively— up to 100% travel expected .

Preferred Qualifications

Degree / Diploma in HVAC or Mechanical Engineering with a background in data center cooling.

Experience with advanced cooling systems (liquid cooling, adiabatic, or free cooling).

Familiarity with DCIM platforms and remote monitoring tools.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS : Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

Customer Focus

Operational Excellence

High-Performance Culture

Innovation

Financial Strength

OUR BEHAVIORS

Own It

Act With Urgency

Foster a Customer-First Mindset

Think Big and Execute

Lead by Example

Drive Continuous Improvement

Learn and Seek Out Development

At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $ billion in revenue, a strong customer base and global reach spanning over 130 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

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Field Service • Johor, Malaysia

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