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The IT Service Transition Portfolio Director oversees Change Management, IT Service Transition, IT Asset Management (ITAM), and Configuration Management Database (CMDB) functions, ensuring seamless integration of services into operations for Great Eastern.
1. Operational Leadership & Governance
- Oversee and govern Change Management, Service Transition, ITAM, and CMDB functions, ensuring alignment with ITIL, DevOps, and industry best practices whilst complying to regulations and policies, particularly those of IT security and Risk Management
- Govern risk assessment, compliance, and audit readiness for IT service transitions, including legacy, virtualized, and cloud-based systems.
- Ensure end-to-end asset lifecycle management, optimizing costs across software, hardware, and cloud resources.
- Maintain CMDB accuracy, integrating data from ServiceNow, OT uDiscovery, or other discovery tools for comprehensive service visibility.
- Collaborate with IT leadership, security, and architecture teams to align service transitions with organizational goals.
- Partner with tool vendors and managed service providers to enhance CMDB, ITAM, and automation capabilities.
- Act as an escalation point for high-impact changes, compliance risks, and cross-functional dependencies.
3. Digital Transformation & Tooling Strategy
Drive adoption of AI / ML and automation for predictive change impact analysis, asset optimization, and incident prevention.Optimize CMDB tooling ecosystems, ensuring seamless integration between ServiceNow, discovery tools (e.g., Device24, OT uDiscovery), and third-party ITAM solutions.Implement shift-left and self-service strategies to streamline user interactions with IT services.Evaluate and recommend emerging technologies (e.g., AIOps, generative AI for IT operations) to enhance service transition efficiency.4. Performance & Continuous Improvement
Define KPIs and SLAs for service transition effectiveness, tracking metrics like change success rate, CMDB accuracy, and mean time to deploy (MTTD).Conduct post-implementation reviews (PIRs) to identify improvement opportunities in processes and tooling.Build a high-performance team which promotes a culture of innovation, experimenting with automation, AI, and lean methodologiesWe are looking for people who
Involved leading a team across geographies and managing budget across the functions that leverages tools such as ServiceNow and other enterprise tools to drive efficiency, automation, and innovation across on-premises, cloud, and hybrid environments.As a leader in both operational IT service management supporting digital transformation, this role champions AI adoption, process optimization, and shift-left strategies to enhance service delivery while reducing manual overhead whilst maintaining operational stability.A Bachelor’s or Professional Degree in IT, Computer Science, or related field (ITIL Expert, COBIT or ISO / IEC 20000; PMP certifications a plus).10+ years in IT Service Management, with expertise in Change Management, Service Transition, ITAM, and CMDB.Hands-on experience with major service management platforms like ServiceNow (ITSM, ITOM, ITAM, CMDB) and / or other CMDB tools (Device 42, Open Text uDiscovery, etc.Familiarity with deployment tools like Ansible, Jenkins, Terraform, GitLab, Dimension or Bamboo.Strong understanding of Agile methodology, SDLC, cyber security principles, risk management and compliance requirements related to service transition.Proven track record in digital transformation, automation, and AI / ML applications in IT operations.Expertise in CMDB data modeling, discovery tools, and integration strategies.Familiarity with AIOps, shift-left, and self-healing IT concepts.Knowledge of generative AI for IT operations (e.g., automated change plans, anomaly detection).Experience working with multiple teams (business, IT application and infrastructure teams) for service management and operations.Planning and organisational skills for undertaking team leadership and BAU workload management.Self-driven with a positive attitude and strong leadership skills to champion for culture change management initiatives within IT and with interfacing Business stakeholders.Strong and factual communication skills and able to manage situations / conflicts and influence others.Good analytical skills and a creative approach to problem solving and provide options and solutions.Experience with budget management and vendor managementExcellent leadership and stakeholder management abilities.How you succeed
Champion and embody our Core Values in everyday tasks and interactions.Demonstrate high level of integrity and accountability.Take initiative to drive improvements and embrace change.Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns / risks to safeguard our company proactively.Who we are
Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.
The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.
Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
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