Portfolio Director, IT Service Transition

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The IT Service Transition Portfolio Director oversees Change Management, IT Service Transition, IT Asset Management (ITAM), and Configuration Management Database (CMDB) functions, ensuring seamless integration of services into operations for Great Eastern.

1. Operational Leadership & Governance

• Oversee and govern Change Management, Service Transition, ITAM, and CMDB functions, ensuring alignment with ITIL, DevOps, and industry best practices whilst complying to regulations and policies, particularly those of IT security and Risk Management
• Govern risk assessment, compliance, and audit readiness for IT service transitions, including legacy, virtualized, and cloud-based systems.
• Ensure end-to-end asset lifecycle management, optimizing costs across software, hardware, and cloud resources.
• Maintain CMDB accuracy, integrating data from ServiceNow, OT uDiscovery, or other discovery tools for comprehensive service visibility.
• Collaborate with IT leadership, security, and architecture teams to align service transitions with organizational goals.
• Partner with tool vendors and managed service providers to enhance CMDB, ITAM, and automation capabilities.
• Act as an escalation point for high-impact changes, compliance risks, and cross-functional dependencies.

3. Digital Transformation & Tooling Strategy

4. Performance & Continuous Improvement

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Who we are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

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