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Partner Success Lead

Partner Success Lead

EdvancePetaling Jaya, Selangor, Malaysia
15 hours ago
Job description

Partner Success Lead

Direct message the job poster from Edvance

About the Role

As our Partner Success Lead, you are the face and heartbeat of Edvance for our partner schools. You’ll nurture strong relationships, ensure smooth programme delivery, and help schools get the most value out of everything we provide. Think of this role as part guide, part problem‑solver, part cheerleader — the trusted partner schools rely on in their day‑to‑day journey with us.

If you love connecting with people, bringing good energy, and being the person that clients love working with, this role was made for you.

What You’ll Do

Relationship Building & Partner Experience

  • Serve as the primary touchpoint for assigned schools, supporting leaders, teachers, and coordinators.
  • Build warm, genuine relationships that lead to strong trust and long‑term partnerships.
  • Conduct regular check‑ins (onsite and virtual) to understand school needs and strengthen engagement.

Programme Delivery & Support

  • Lead onboarding and implementation of Edvance programmes.
  • Coordinate training sessions, workshops, and follow‑ups with internal teams.
  • Ensure timely communication, smooth operations, and consistent delivery outcomes.
  • Troubleshoot issues quickly, keeping the partner experience front and center.
  • Growth & Insights

  • Identify opportunities to deepen partnerships and enhance programme adoption.
  • Gather feedback and insights to help improve our solutions and customer journey.
  • Support renewal conversations by showcasing impact and building strong advocacy.
  • Internal Collaboration

  • Work closely with Curriculum, Operations, Sales, and the Leadership team to deliver an exceptional partner experience.
  • Provide partner insights that help shape product, strategy, and implementation processes.
  • Seniority level

    Entry level

    Employment type

    Full‑time

    Job function

    General Business, Management, and Business Development

    Industries

    Financial Services, Education, and IT Services and IT Consulting

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    Partner • Petaling Jaya, Selangor, Malaysia

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