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Customer Service Representative - Mandarin (Work from Home)

TPKuantan, Pahang, Malaysia

30+ days ago

Job description

Overview

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (Mandarin-speaking) WORK FROM HOME. In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone calls. You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience.

Qualifications

Proficiency in Mandarin (spoken and written) and English
Previous experience in customer service or a call center environment is an advantage, but fresh graduates are welcome to apply
Strong communication and problem-solving skills
Ability to handle multiple tasks and work under pressure
Flexibility to work on rotational shifts, including weekends and public holidays
Willing to work night shift

What We Offer

Competitive salary and benefits package

Paid training and career development opportunities

A supportive and diverse work environment

Opportunities to grow within the company

Responsibilities

Handle incoming customer inquiries via email, chat, and phone in a professional and timely manner

Provide accurate information, solutions, and assistance to customers

Resolve customer concerns effectively while maintaining a high level of empathy and professionalism

Document customer interactions and update records in the system

Escalate complex issues to the relevant teams when necessary

Work closely with team members and supervisors to achieve performance targets and service level agreements

Maintain a positive and customer-first attitude at all times

Job Details

Seniority level : Entry level

Employment type : Full-time

Job function : Customer Service

Industries : Outsourcing and Offshoring Consulting

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Customer Service Representative • Kuantan, Pahang, Malaysia

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