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Mandarin Speaking Customer Service Representative - Salary up to MYR 4500 - Penang

TPKuantan, Pahang, Malaysia

16 hours ago

Job description

Position : Mandarin Speaking Customer Service Representative

Job Type : Full-time

Compensation : Competitive Salary + Language Allowance + Health Benefits

Salary Package : up to MYR 4500

Overview

We are seeking a Mandarin-speaking Customer Service Representative to handle customer inquiries and provide accurate information across voice, email, and chat channels. The role requires strong communication in Chinese, professional English for internal interactions, and a commitment to delivering high-quality customer service.

Responsibilities

Handle customer inquiries via voice, email, and chat in Chinese
Provide accurate information, guidance, and follow-up on patient cases and service requests
Ensure timely resolution of queries while maintaining high customer satisfaction
Document interactions in CRM systems accurately and thoroughly
Coordinate with internal teams and escalate cases when necessary

Requirements

Fluent in Chinese

Good English communication skills (for internal communication and training)

Previous experience in call center or customer service is a plus

Excellent communication and interpersonal skills

Willingness to work night shifts, including weekends and public holidays

Currently based in Malaysia or open to relocating in Malaysia

What We Offer

Competitive base salary + allowances

Opportunity to work from home for the first 6 months

Relocation support to Johor after the initial remote period (For Expats)

Competitive salary and benefits package

Professional training and career growth opportunities

A diverse and inclusive workplace with supportive team culture

Career growth opportunities in a reputable international company

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

Outsourcing and Offshoring Consulting

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Customer Service Representative • Kuantan, Pahang, Malaysia

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