Monitoring Supervisor

Job Purpose

The VMT Supervisor manages a team of VMT specialists in KL, motivating and overseeing their performance to meet service levels and ensure high-quality monitoring.

Key responsibilities include :

• Leading the VMT KL team of monitoring specialists, managing daily performance, service levels, and customer satisfaction; reporting performance against SLAs weekly, monthly, and daily.
• Training and coaching specialists to enhance technical skills and customer service.
• Serving as the primary coordinator and communicator for all alerts and requests.
• Handling feedback from colleagues and managing challenging situations encountered by specialists.

Job Description :

Qualifications :

Work Hours (Malaysia local time) :

Key Skills & Benefits :

Note : Don’t meet every requirement? Apply anyway. We value potential and enthusiasm. We are an equal opportunity employer committed to diversity and inclusion. All qualified applicants will be considered without discrimination based on race, gender, religion, or other protected characteristics.

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