Team Manager - Beckman NACO Collections (US time)

Overview

Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation. Pall Corporation is a global leader in high-tech filtration, separation, and purification, and we help customers solve their toughest challenges. Our products serve diverse, global needs across applications to advance health, safety and environmentally responsible technologies. Pall is one of 10 Life Sciences companies of Danaher, accelerating discovery, development and delivery of solutions that safeguard and improve human health. Learn about the Danaher Business System which makes everything possible. Discover how our diverse, talented people are leading the way in harnessing collective power of science, perspectives and passion to partner with our customers to solve their most critical challenges – and how you can play your part in our world-class team as a Team Manager.

We are looking for a strategic and experienced Collections Team Manager to lead and optimize our collections department. In this role, you will be responsible for managing the collections team, developing and implementing effective collection strategies, and ensuring the achievement of departmental and organizational goals. You will play a key role in maintaining the company’s financial health by driving performance and operational excellence within the team. This role supports North America time zone and working days.

This position is part of the Order to Cash Department, Pall Center for Financial Services (CFS) and will be in Petaling Jaya, Malaysia.

Responsibilities

• Manage and lead the collections team, including recruiting, training, and developing team members. Conduct performance evaluations, provide feedback, and ensure alignment with company goals and standards.
• Develop and execute strategies to enhance collections performance, reduce overdue accounts, and improve recovery rates. Set departmental goals and KPIs, and monitor progress towards achieving them.
• Oversee day-to-day collections operations, including account management, payment negotiations, and dispute resolution. Ensure that collections activities are conducted in accordance with company policies and industry regulations.
• Identify opportunities for process improvements and lead initiatives to enhance the efficiency and effectiveness of the collections department. Implement best practices, new tools, and technologies as needed.
• Prepare and present detailed reports on collections performance, account statuses, and team activities. Analyze data to identify trends, potential issues, and areas for improvement, and provide actionable insights to senior management.
• Handle escalated customer interactions and complex cases, ensuring high levels of customer satisfaction and resolution of issues. Build and maintain strong relationships with key clients and stakeholders. Work closely with other departments, such as Sales, Finance, and Customer Service, to address account issues, align strategies, and ensure a cohesive approach to collections and customer management.
• Ensure compliance with legal and regulatory requirements related to collections. Manage risk exposure by assessing account statuses and implementing appropriate risk mitigation strategies.

Qualifications

Benefits

Pall Corporation, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Check out our benefits information in the official company materials.

About Danaher

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit danaher.com.

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