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Senior Director, Priority Banking Team
Standard CharteredKlang City, Selangor, Malaysia26 days ago
Job descriptionBuild and maintain strong relationships with Priority Clientèles. Understand clients’ financial goals and provide tailored wealth management advisory and solutions. Ensure high levels of client satisfaction and retention. Drive acquisition of new Priority Clients and grow assets under management (AUM). Develop and execute strategies to grow the affluent customer base and product penetration. Collaborate with marketing, products, specialist teams, and stakeholders in the bank to execute campaigns and initiatives. Ensure strict adherence to regulatory requirements and internal policies. Proactively manage risks and maintain high standards of governance and ethical conduct. Keep abreast of market and regulatory changes. Lead a team of Affluent Relationship Managers to achieve specified sales targets and service standards. Provide guidance on day-to-day portfolio management. Guide the team in training and leading sales staff in deepening relationships and maintaining ETB clients for Priority Banking. Supervise and coordinate the sales effort of Priority Banking marketing and promotional activities to meet new business and client acquisition goals. Conduct staff meetings and provide support / updates for sales campaigns and activities, procedural changes, management directives, etc. Ensure the team builds an information database on existing Priority Banking clients to support and deepen client relationships and cross-selling efforts. Foster and deepen client relationships by providing regular market information updates and trend analyses on local and foreign financial products. Ensure team compliance with all applicable money laundering prevention procedures and report any suspicious activity as required. Train and develop new sales staff. Develop action plans to improve team performance and provide coaching and mentoring to facilitate staff retention. Liaise with stakeholders for exceptional, legal, compliance, and operational cases to ensure sales, operations, and service activities at the branch are well managed. Maintain operation control under operation risk guidelines and sales compliance. Identify and report non-compliance and control weaknesses in selected samples. Maintain robust controls and monitoring actions; ensure no overdue CST (Control Sample Testing). Achieve agreed sales targets and Priority Banking profitability. Achieve quality performance, including audit results, credit quality, business development, and people management. Meet agreed service standards for customers. Focused and highly achievement-oriented. Strong business acumen, analytical, planning and organisational skills. Demonstrable leadership capabilities and excellent interpersonal and communication skills. Strong negotiation skills; ability to multitask; good judgment under pressure. Team player with strong knowledge of internal and regulatory processes. Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures, and money laundering / CDD regulatory requirements. Participate in and / or support the Bank’s efforts in combating money-laundering activities. Exercise due care and diligence on money laundering and CDD matters in day-to-day operations. Ensure compliance with Group standards and regulatory requirements pertaining to Money Laundering and CDD. Participate and support the Bank’s efforts in combating money-laundering activities. Exercise due care and diligence on money laundering and CDD in day-to-day operations, including account opening, reviews, monitoring, and reporting suspicions. Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics and compliance across the bank. Lead to achieve outcomes in the Bank’s Conduct Principles : Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. Identify, escalate, mitigate, and resolve risk, conduct, and compliance matters. Serve as a Director of the Board and exercise authorities delegated by the Board of Directors in accordance with governing documents. Across all departments in banks Relationship Management Regulatory Framework and Requirements Knowledge of Sales Channels Minimum diploma / degree in any field. Minimum of 5 years of wealth management experience, with at least 2 years in a leadership / supervisory role. In-depth knowledge of wealth products, services, and regulatory requirements. Strong leadership and people management skills. Excellent communication, interpersonal, execution, and customer service skills. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, totaling 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and self-help toolkits. A continuous learning culture to support growth, with opportunities to reskill and upskill and access to learning. Being part of an inclusive, values-driven organisation that embraces diversity and ensures everyone can realise their potential.
Senior Director, Priority Banking Team
Job ID : 40002
Department : Retail Banking
Employment Type : Regular Employee — Office, Full Time
Application deadline : 17 Sept 2025
Job Summary
We are seeking a highly motivated and experienced professional to join our team as Senior Director, Priority Banking / Senior Director, Branch Distribution. The successful candidate will be responsible for leading and managing a team of Affluent Relationship Managers, ensuring the delivery of exceptional customer service, and achieving business targets. The team leader will play a pivotal role in driving team performance, developing team members, and fostering a positive and productive work environment.
Leadership and Team Management
- Responsible to hire, lead, coach, and manage a team of Affluent Relationship Managers, fostering a high-performance culture.
- Set clear performance expectations, provide regular coaching, and conduct reviews to ensure team members’ performance.
- Provide regular guidance and coaching to enhance skills, knowledge, and productivity of the team.
- Encourage collaboration and teamwork, promoting a positive and motivating work environment.
Business Development and Client Relationship Management
Compliance & Risk Management
Key Responsibilities
Processes
Business
People & Talent
Governance
Regulatory & Business Conduct
Key Stakeholders
Skills and Experience
Qualifications
About Standard Chartered
We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.
What We Offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Note : Some technical / provider-related lines were removed to keep the job description focused and relevant.
End of Description
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Senior Director • Klang City, Selangor, Malaysia
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