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Application Production Support

Sperton Global ASKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

30+ days ago

Job description

Domain : Core Banking

Term : Permanent Placement

Job Requirements :

At least 4-5 years’ experience in relevant Banking / Information Technology

Proficient in IBM AS400 platform , RPG, CL programming, ALDON

Knowledge of Silverlake’s banking software suite

Degree in Computer Science, Engineering or similar domain; Additional professional / technical qualifications will be advantageous although not mandatory

Good understanding and experience in of Software Development Life Cycle (SDLC) or AGILE

Well-versed in service management / production support

Job Responsibilities :

You will be responsible for the end-to-end software development and support for all work transitioned from Group (focus on L3 production fixes). This includes analysis and design to development, implementation, testing and support and you will be expected to manage production problems and incidents.

You will also be responsible for quality assurance of the team delivery in conformance to the Bank-defined software delivery methodology and tools. You will partner closely with the Group domain team to plan and manage transitioned deliverables.

Act as the focal point of contact for technical resolutions while managing the incident, problem and knowledge management processes for the applications in scope

Provide comprehensive support to internal customers; achieve resolution to outstanding problems or issues

Manage 3rd party product vendors and integration partners to ensure application code fix deliveries are timely and good quality

Develop, Test, maintain and recommend software improvements to ensure strong functionality and optimization

Work with production support team members to conduct root cause analysis of issues, review new and existing code and / or perform unit testing

Work with business stakeholders to manage and prioritize the overall book of work in terms of problem remediation

Contribute to improvement initiatives relating to methods, tools, people, architecture, project management and governance.

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Application Support • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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