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Client Service Lead SEA

Client Service Lead SEA

FabulateMalaysia
15 hours ago
Job description

At Fabulate, we're all about shaking things up. We don't just work in influencer marketing - we're here to flip it on its head. Our platform brings together brands, creators, and the power of data to make campaigns that actually connect and deliver results. We live where creativity meets technology, using our in-house tools and insights to push the boundaries of what branded content can be. If you're into big ideas, clever tech, and changing the way brands and creators work together, you're in the right place.

Your Role - Client Service Lead

As the Client Service Lead for Southeast Asia, you will take ownership of managing the senior campaign management function across the region. This role is focused on leading and supporting three Senior Campaign Managers, each with their own campaign management teams, to deliver flawless execution of influencer and branded content campaigns.

You will provide leadership, guidance, and oversight to ensure seamless delivery, balanced workloads, and exceptional client outcomes. Acting as both a strategic partner and people leader, you will champion operational excellence, professional growth, and a high-performing culture across the campaign management organisation.

Responsibilities

Team Leadership and Management

  • Directly manage and support three Senior Campaign Managers, overseeing their teams' workload and priorities.
  • Balance resource allocation across teams to ensure efficiency, quality, and timely campaign delivery.
  • Coach, mentor, and develop Senior CMs, providing feedback and fostering professional growth.
  • Build a culture of accountability, collaboration, and high performance across campaign management teams.

Strategic Oversight

  • Oversee the execution of multiple high-value influencer and branded content campaigns at a regional level.
  • Partner with Senior CMs to ensure campaigns deliver measurable results aligned with client goals and Fabulate's standards.
  • Drive process optimisation, workflow consistency, and adoption of best practices across SEA campaign management.
  • Use analytics and reporting to track overall team performance and identify areas for improvement.
  • Client Engagement and Collaboration

  • Act as a senior escalation point for campaign delivery issues, ensuring challenges are resolved quickly and effectively.
  • Work closely with
  • Account Directors (ADs)

    , who are client-facing, to align campaign execution with client strategies and business priorities.

  • Provide ADs with visibility on workload, team capacity, and performance, ensuring client expectations are consistently met.
  • Support the Client Services and Sales teams in scoping new campaigns and resource planning.
  • Cross-Functional Collaboration

  • Collaborate with Product, Analytics, and Creative teams to enhance campaign delivery and client outcomes.
  • Provide structured feedback to improve Fabulate's influencer marketing platform and processes.
  • Contribute to regional strategy, identifying growth opportunities and aligning team capacity with business needs.
  • The Ideal Candidate

  • 6–8 years of experience in influencer marketing, campaign management, or digital media (agency, brand, or platform-side).
  • Proven track record in leading managers or senior-level team members, with strong people leadership and coaching skills.
  • Demonstrated success in overseeing multiple complex influencer campaigns at scale.
  • Strong understanding of the SEA creator economy, social media trends, and branded content strategies.
  • Excellent stakeholder management, problem-solving, and communication skills.
  • Highly analytical and data-driven, with comfort using performance metrics to guide decisions.
  • Experience with influencer platforms (Fabulate, Tagger, Aspire, etc.) preferred.
  • Why Join Fabulate?

  • Shape Regional Success :
  • Lead and elevate Fabulate's campaign management operations across Southeast Asia.

  • Dynamic Growth Culture :
  • Thrive in an environment that values creativity, innovation, and collaboration.

  • Career Development :
  • Enjoy opportunities for advancement and recognition in a high-growth business.

  • Impactful Work :
  • Drive outcomes that reshape how brands connect with creators and audiences.

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