Customer Service Representative

Overview

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Responsibilities

• Respond promptly to customer inquiries via live chat, email, social media, and phone.
• Provide accurate information on products, promotions, order status, shipping, returns, and exchanges.
• Handle customer complaints and resolve issues efficiently while maintaining professionalism.
• Process returns, refunds, and replacement requests according to company policies.
• Work closely with the operations, warehouse, and logistics teams to ensure timely order fulfillment and problem resolution.
• Track and escalate unresolved issues to the appropriate departments.
• Monitor customer feedback and reviews, reporting recurring issues for improvement.
• Assist with updating FAQs and customer service guidelines.
• Support e-commerce campaigns, promotions, and special events by ensuring smooth communication with customers.
• Maintain accurate records of interactions and transactions in the CRM system.

Requirements

Seniority level

Employment type

Job function

Industries

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