Service Associate - F&B

Shangri-La, Kuala Lumpur

Be part of our Shangri-La family

Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.

Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas.

Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.

As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel.

We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.

It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

Responsibilities

Provide professional, warm, and engaging service to guests in the assigned F&B outlet

Present menus, take accurate food and beverage orders, and make recommendations where appropriate

Ensure all orders are served promptly and correctly, meeting the hotels service standards

Set up tables according to the required setup and maintain cleanliness of the dining area at all times

Coordinate with kitchen and bar teams to ensure smooth and timely service delivery

Handle guest inquiries, feedback, or complaints professionally and escalate when necessary

Upsell food, beverage, and special promotions to enhance guest experience and revenue

Follow all hygiene, safety, and hotel policies including grooming standards and COVID-19 protocols

Qualifications

Minimum SPM or equivalent; a diploma in Hospitality or related field is an added advantage

At least 1 year of experience in F&B service, preferably in a hotel or upscale restaurant environment

Pleasant personality with strong communication and interpersonal skills

Customer-focused with a proactive and positive attitude

Ability to work in a fast-paced, team-oriented environment

Willing to work flexible hours, including weekends and public holidays

Basic knowledge of food and beverage menus, allergens, and service techniques

Able to converse in English; additional languages are a plus