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Customer Service Specialist
iPrice group Sdn BhdMalaysia30+ days ago
Job descriptionEngage with customers via chat online, providing prompt and professional responses while identifying potential sales opportunities. Assess and address customer needs, offering tailored solutions and recommendations. Foster trust and maintain positive relationships through clear and engaging communication. Ensure the provision of accurate and comprehensive information by staying updated on products and company policies. Address customer complaints promptly, propose solutions, and follow up to ensure customer satisfaction. Maintain detailed records of customer interactions, documenting inquiries and the actions taken. Adhere to company communication guidelines and policies, ensuring compliance with standards and regulations. Must be fluent in English (written & spoken). Fluent in Mandarin / Bahasa Malaysia (written & spoken) is a plus. Able to work in shifts, weekends and public holidays. Able to work in a fast-paced environment and adaptable to change. Detail-oriented, self-motivated & has good common sense. Good team playerthat thrives in a communicative, feedback driven environment. Strong problem-solving skills. Patience and ability to handle difficult customers. Attention to detail. Ability to work independently and as part of a team. High level of professionalism and reliability. Comprehensive healthcare benefits (including outpatient, in-patient, dental & pharmaceutical benefits for you and your family) Additional well-being benefits, such as mental health coverage Adaptable working approach (including leave in lieu, flexible working hours) Additional Office perks (including monthly lunch & team allowances, stocked pantry; subsidised vending machine and plenty of fun events) EPF and SOCSO contributions for all full-time employees
ABOUT THE ROLE
We are seeking a highly motivated and customer-focused Online Customer Service Agent to join our team. The successful candidate will manage customer conversations, generate sales, and ensure a high level of customer satisfaction. You will be responsible for identifying customer needs, providing accurate information, handling complaints, and maintaining detailed records of customer interactions.
ABOUT IPRICE
iPrice is the place price-conscious shoppers go to find the best deals online. We do this by sorting through billions of offers from e-commerce platforms to identify the cheapest trustworthy offers. Our website is trusted by 20 million users every month and is one of the top 5 e-commerce destinations, by traffic numbers, in Asia Pacific.
Why join us?
Surround yourself with a dynamic culture and people who are inclusive, fun, courageous, open to feedback and constantly looking for ways to improve themselves :
- Collaborate on solving the Biggest Challenges in Ecommerce
- Immerse yourself in a Multicultural Organization at the Centre of SEA
- Accelerate your Personal Growth and Career
As a Customer Service Representative, your focus will be to take ownership on managing customer’s inquiries, feedback & generate sales leads.
RESPONSIBILITIES
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Customer Service • Malaysia
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