Customer Success Manager - Malaysia

Overview

Momos is a rapidly growing startup headquartered in San Diego and Singapore, building AI for customers at every location. Momos works with leading enterprise multi-location brands and QSRs globally, such as Firehouse Subs, Shake Shack, and Baskins Robbins, and powers the entire customer stack with AI for 20,000 locations globally.

At Momos, our core principle is putting restaurants at the forefront of everything we do. Since day one, we have embedded the valuable feedback and input from our restaurant partners into our company culture and product design. This collaborative approach has been instrumental in creating a solution that truly meets the needs of the F&B industry. Today, we are proud to be trusted by over 2000 restaurants globally. If you have a passion for food and want to work for a mission-driven company that is actively shaping the future of the F&B industry, we would be thrilled to have you join our team.

The Role

We are seeking a highly motivated Customer Success Manager (CSM) to own the full post-sale customer lifecycle, from onboarding and adoption through renewals and expansion. The CSM will act as a trusted advisor, building strong customer relationships, driving product value, and ensuring long-term customer satisfaction and retention.

Responsibilities

Onboarding & Implementation

• Lead new customer onboarding, ensuring smooth handoff from sales and clear alignment on goals.
• Develop tailored implementation plans and coordinate with internal teams to deliver timely, successful launches.
• Provide training sessions and resources to drive product adoption from day one.

Customer Relationship Management

Adoption & Value Realization

Renewals & Retention

Expansion & Advocacy

Product Knowledge

Location

Requirements

Benefits

Cultural Values

Equal Opportunity

Momos is an equal opportunity workplace where we embrace diversity and different cultures. We started as an international Company, and know that building an organization with different experiences, thoughts and opinions allows our team to grow and excel.