Manager, Ms Dynamics 365 CRM
Accenture Southeast AsiaKuala Lumpur, Kuala Lumpur, Malaysia22 hours ago
Job descriptionMinimum 12 years total working experience Hands‑on experience with D365 Customer Experience / Dynamics CRM in On‑Premises Preferably experience in CRM projects with financial services institutions At least three full‑cycle implementations of Microsoft Dynamics 365 CE or Dynamics CRM Experience with SaaS and / or PaaS environments Experience leading teams and working with global, on / offshore teams to establish and maintain CRM technology Developing and deploying business applications using Microsoft’s Dynamics Power Platform Core skills : C#, SQL, .Net, D365, CRM SDK, CRM plugins, PowerApps, PowerBI, and Flow Intermediate to advanced knowledge of relational database concepts Seniority level : Mid‑Senior level Employment type : Full‑time Job function : Other Industries : Business Consulting and Services
Role Summary
Manager, MS Dynamics 365 CRM – Accenture Southeast Asia At Avanade, we harness the power of Dynamics 365 to shape the future of businesses. Combining unmatched Microsoft expertise with a creative, innovative approach, we create opportunities for Microsoft, our clients, and for you. Join a path that leads to your unique version of success.
Key Responsibilities
- Work with clients and lead Avanade Delivery Teams in planning, designing, building, testing, and maintaining Customer Engagement (CE) solutions
- Lead and review your team’s work across all phases of Avanade projects (Plan, Analyze, Design, Build, Test)
- Lead technical and design teams to ensure consistent, beneficial client interaction and solution delivery
- Design and enable conceptual architecture and technical solutions
- Liaise effectively between customers, IT staff, and business partners to ensure high-quality and timely resolution of customer issues
- Use key performance indicators (KPIs) to measure and test the quality of projects
- Improve client businesses by identifying potential challenges and supporting continuous improvement through their CRM system
Qualifications
Job Details
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Manager • Kuala Lumpur, Kuala Lumpur, Malaysia
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