Customer Support Analyst

Senior SEA Technical Recruiter @ RiDiK / CLPS

Working Time : 3pm to 12am (midnight), Tue to Sat, MYT.

The role : We’re looking for a dedicated, empathetic team member to join us at ground level as a Customer Support Analyst within our European team. We’re looking for proactive, high‑energy individuals who have a passion for delivering a seamless customer experience and who enjoy working in a fast paced environment. Individuals who prove themselves will have ample room for professional growth as we scale rapidly!

Who you are :

• You love to talk to customers – you must be passionate about talking to customers directly, listening to what they need and explaining the benefits of company. You’re able to break down complex ideas into simple, relatable concepts.
• You’re focused on great customer experience – you’re empathetic, transparent, and always aim to resolve issues as quickly as you can and in the best possible way.
• You’re a multi‑tasker – you’re able to prioritise your time and tasks effectively, have the ability to pick up new systems and processes quickly and have a keen eye for detail.
• You’re a great team player – you’ll be working with people across diverse global offices and will need to work collaboratively with them to solve problems.
• You’re a problem solver – you love to solve problems, are a critical thinker and have a demonstrated history of working with and understanding complex systems.
• You think big – you will have the ability to influence and optimise the customer support processes and systems as you work on projects that help us grow and scale the team.

What you'll bring :

Seniority level

Entry level

Employment type

Contract

Job function

Analyst

Referrals increase your chances of interviewing at RiDiK (a Subsidiary of CLPS. Nasdaq : CLPS) by 2x.

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