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Call Center Agent

Call Center Agent

MediExpress (Malaysia) Sdn BhdBest View Hotel Subang Jaya, Selangor, Malaysia
23 hours ago
Job description

Immediate Hiring – Call Center Agent

Offer :

  • Basic Salary : RM2200 + OT + Allowances
  • Allowance range from RM660 - RM1000
  • EPF Provided
  • Location : Subang Jaya (USJ 1)
  • Fresh Graduates Encouraged to Apply

Contract 6 Months (renewable / permanent) based on performances.

Able to start IMMEDIATELY

Job Responsibilities :

  • Handle customer inquiries / requests promptly and professionally via calls, email, and WhatsApp
  • Update and maintain customer interactions in the CRM system
  • Meet service targets (SLA) for call answering and productivity
  • Resolve customer complaints tactfully and escalate to Team Leader when required
  • Share customer feedback with Team Leader for service improvement
  • Follow up on tasks assigned by Team Leader (e.g., follow up calls, follow up cases, etc)
  • Maintain good working relationships with team members and business partners

    • Job Requirements :

  • Minimum SPM / Diploma / Degree
  • Languages : English & Bahasa Malaysia
  • With / without experience – training will be provided
  • Basic skills in Word, Excel, PPT, WPS (training will be provided)
  • Good communication, team coordination, and willingness to learn
  • Cheerful personality, positive attitude, and good understanding of operations (TPA / Insurance) will be an added advantage

    • Drop your resume now – Immediate hiring

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    Center • Best View Hotel Subang Jaya, Selangor, Malaysia