Client Advisor, Client Services

Sales targets

• Contact handling across omni-channels

75% on inbound

• 25% outbound (i.e. outreach calls)
• Clientelling
• Service SLAs
• Service Standards (e.g. Quality & Voice)
• Productivity
• Compliance regulations (including but not limited to handling of personal information)
• Actively supports all new product launches, marketing campaigns and any other initiatives that drive
• Deliver extraordinary service on inbound and outbound calls / emails / social media servicing / chat messages and any other channels that may be established.
• Adopt the required strategy to deliver expected targets are met in terms of sales and client experience; by :

Discovering our clients to understand their needs and

• Recommending relevant products to each client
• Cross-selling and upselling
• Outreach to clients; daring to propose silhouttes using tools such as
• Address general and product-specific inquiries from our clients and provide clear and concise information as needed.
• Use tools and resources to identify and anticipate client needs, in a commitment to deliver a one- point contact resolution.
• Track all clienteling activities using the ICON app to communicate with clients, build relationship, and convert.
• Handle and resolve client’s queries, requests, and feedback (including complaints) promptly and professionally, using the expected service language. Escalate to Team Manager as required.
• All complaints, including those resolved during the call, must be shared with both Team Manager and Client Experience Manager; to provide an opportunity for the Client Services team to learn and consistently improve.
• Well-versed on the operational guidelines and processes
• Ensure that collectively as a team we achieve our Post-Call survey targets; or any other quality metrics consistently.
• As a brand ambassador, represent the brand in a professional manner that builds on client
• Have a sound understanding of our products and services to better fulfill clients
• Actively seek for the latest and most updated information relative to luxury lifestyle trends and other luxury brands’ product and services, to be able to support and understand the needs of our clients and their expectations.
• Strives to leave the client with a positive client experience after every call

Other Duties

• Undertake project work and other reasonable duties as requested by the
• Back of House Duties, such as, product receiving, checking of product condition, order processing, packing, shipping and etc.

Profile

As a Client Advisor, Client Services, you will anticipate and manage the enquiries from our clients and through appropriate clienteling, meet their needs through relevant product recommendations and upselling.

Our clients will engage via an omni channel platform where the Client Advisor is expected to deliver exceptional client experience whilst developing a trusted and connected relationship with them. The Client Advisor will be expected to be resourceful and develop relevant solutions to clients by utilizing relevant resources to fulfill their queries and purchases.

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.

Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.

Join us at LVMH, where your talent is at the heart of our collective successes.

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