Client Relations Associate

Responsibilities

• Manage boutique phone calls and emails promptly, ensuring smooth communication flow.
• Assign client inquiries to the appropriate Sales Associate (SA) based on relationship or language requirements.
• Manage and coordinate client appointments, including scheduling, rescheduling, and walk-in arrangements.
• Greet and welcome customers upon arrival, ensuring an excellent first impression and customer experience.
• Inform retail staff of client arrivals or appointment changes and connect customers to the assigned SA.
• Maintain accurate CRM data for all new clients and daily boutique traffic reports.
• Support administrative tasks such as updating calendars, assisting with roster planning, and tracking email distribution.
• Ensure the boutique reception and welcome area remain presentable, and monitor inventory of welcome materials and beverages.

Qualifications

Benefits

Contact

Contact Li Lean Chan Quote job refJN- Phone number +60

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