Procurement & Service Support Assistant Manager

Procurement

Manage end-to-end procurement process : sourcing, vendor selection, quotation evaluation, negotiation, contract management, and purchase order issuance.

Build and maintain strong vendor relationships to secure competitive pricing, quality products, and timely deliveries.

Conduct supplier performance reviews and address any non-compliance or delivery issues.

Perform market analysis to identify new suppliers, products, and cost-saving opportunities.

Ensure procurement practices align with company policies, budgets, and audit requirements.

Track and report on procurement spend, savings, and trends for management review.

Service Support

Oversee service support operations and ensure timely resolution of internal and external service requests.

Coordinate with cross-functional teams (Finance, Operations, Warehouse, Projects) to ensure smooth execution of orders and services.

Monitor and manage service contracts, renewals, and performance levels.

Act as escalation point for service-related issues and follow up on corrective actions.

Implement continuous improvement initiatives to streamline service processes and improve efficiency.

Leadership & Reporting

Lead, train, and supervise procurement and service support staff to ensure team efficiency and professional development.

Prepare and present periodic reports on procurement activities, service performance, and vendor compliance.

Collaborate with management on strategy, budgeting, forecasting, and resource planning.

Ensure departmental KPIs and objectives are achieved in alignment with company goals.

Job Requirements

Bachelor’s degree in Supply Chain Management, Business Administration, or related field.

Minimum 3 years of relevant experience in procurement and / or service support, with at least 2 years in a supervisory or assistant manager role.

Strong knowledge of procurement best practices, vendor management, and contract administration.

Experience in service support operations and cross-departmental coordination.

Proficient in Microsoft Office and procurement / ERP systems (e.g., SAP, or equivalent).

Excellent negotiation, analytical, and problem-solving skills.

Strong leadership and people management abilities.

Good communication skills (written and verbal) with ability to interact across all levels of the organization.

Detail-oriented, organized, and able to work under pressure to meet deadlines.

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