Senior Executive, Client Services

Overview

M Moser Associates, an award-winning AEC firm offering integrated solutions in spatial design, engineered environments, and project delivery, is expanding our Kuala Lumpur team. We are looking for a motivated and relationship-driven

Senior Executive, Client Services

to support our client engagement efforts and contribute to business development across Malaysia’s evolving workplace market. This is an exciting opportunity for a motivated individual looking to take the next step in their career. Working alongside senior team members and subject matter experts, you’ll gain exposure to both strategic planning and hands-on execution, with a clear pathway to grow into a client development leadership role. Role Summary As a

Senior Executive, Client Services , you will be an integral part of our marketing and business development team, supporting new client acquisition, managing key relationships, and coordinating the preparation of business proposals and tenders. You will collaborate with design, costing, and project delivery teams to ensure client needs are translated effectively into actionable opportunities. While much of your focus will be on execution, this role also calls for a confident communicator who is comfortable presenting ideas and engaging with both internal teams and external stakeholders. You will have the opportunity to further develop your strategic thinking and progressively take ownership of initiatives. Staying informed about market shifts and maintaining an active presence in the industry through networking and research will be key to your success. We are looking for someone who is not only a team player, essential in our highly collaborative culture, but also self-motivated, proactive, and driven to stay ahead of trends and conversations in the workplace and real estate space.

Key Responsibilities

Function as a key liaison between clients, prospects, and internal teams ensuring timely, professional, and effective communication throughout the business development cycle. Support the identification and tracking of new opportunities in the corporate interiors market, including maintaining relationships with end-users, agents, landlords, and partners. Assist in the development and coordination of compelling tender submissions, proposal decks, and presentation material while collaborating closely with design, costing, and delivery teams. Maintain and organise business development pipelines using HubSpot CRM, ensuring accurate, up-to-date reporting for management. Help facilitate internal and external meetings, preparing materials and follow-ups to support client engagement and conversion efforts. Contribute to the creation of marketing content, case studies, and communication materials that strengthen M Moser’s brand positioning. Participate in industry networking events, client presentations, and industry gatherings to build visibility and confidence in client-facing environments. Stay informed about market trends, workplace design developments, and client needs to proactively bring insights back to the team.

Qualifications & Experience

5–7 years of experience in client services, marketing, or business development ideally in architecture, interior design, commercial real estate, or construction. Bachelor’s degree in a related field. Proficient in Microsoft Office (Word, Excel, PowerPoint); familiarity with Adobe Creative Suite (InDesign, Photoshop, Illustrator) is a plus. Working knowledge of HubSpot CRM or similar tools for managing contacts and opportunities. Fluent in written and spoken English, with strong attention to detail and a proactive communication style.

What You’ll Bring & Develop

A collaborative mindset - comfortable working across disciplines and time zones in a collaborative, feedback-rich culture. Self-motivation and initiative - the ability to push yourself to stay connected, network within the industry, and stay informed about emerging opportunities and client needs. A foundation in communication, coordination, and relationship management - with the drive to develop strategic thinking and business insight over time. A keen sense of ownership and adaptability, with the ability to manage multiple priorities and timelines. A growing interest in workplace transformation and how design can support the needs of modern businesses.

To Apply

If you’re looking to grow your career in a purpose-driven, creative, and collaborative environment and are excited about shaping the future of workplace design, please submit your CV and a short cover letter or portfolio link highlighting your experience and aspirations for this role.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service, Design, and Project Management Industries : Design Services

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