Recreation Manager

Overview Recreation Manager (HOT0BZLE)

Work Locations Hilton Burau Bay Langkawi Jalan Telaga Langkawi Langkawi 7000

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here : to delight our guests, Team Members, and owners alike.

What will I be doing? As the Recreation Manager, you will be responsible for performing the following tasks to the highest standards :

Meet and exceed guests’ expectations through monitoring and making improvements.

Develop good relationships with hotel guests and members by creating a diverse range of recreation and Indoor & Outdoor programs (Sports tournament, cultural programs, kids’ club & etc.).

Responsible for the efficiency and profitability of the Sports, Kids Club and other activities.

Identify problems and report to the Director of Wellness & Recreation for improvement and resolution, providing relevant information to the HOD.

Interview, train and evaluate Recreation team members.

Encourage and motivate employees to improve work efficiency.

Participate and make equipment maintenance plans as well as sign maintenance contracts with equipment suppliers when necessary.

Control and manage the consumption of guest supplies, effectively control costs.

Take inventory of operating equipment regularly and take appropriate actions.

Ensure good behaviour of team members at all times in all responsible areas of the hotel and that they act in compliance with Hilton brand standards.

Create team schedules to ensure coverage of all activities and events.

Work with relevant departments on overall appearance, maintenance, hygiene and safety issues when necessary.

Respond quickly to emergencies and strictly implement Hilton standards.

Deal with guests’ complaints promptly and keep incidents to a minimum.

Ensure that all items are ordered, stored and claimed according to set standards, recording all Items within the warranty period in the accounts.

Keep abreast of industry trends and competitors while coming up with new ideas for business improvement.

Work closely with the Director of Wellness & Recreation to explore current and future business development strategies.

Provide monthly reports to the Director of Wellness & Recreation.

Adhere to hotel safety policies, emergency rules and procedures.

Ensure that team members fully understand and follow the contents of the team members’ handbook.

Perform other reasonable duties as assigned.

The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for? A Recreation Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :

5 years related experience including 3 years of experience in operations or equivalent combination of education and experience.

Relevant knowledge of Kids Club and Sports activities.

Fluent in written and spoken English to meet business needs.

Strong knowledge of all outdoor recreation and kids handling activities.

Able to train, lead, provide guidance and develop team members.

Able to interact well with guests, employees and third parties.

Possess strong problem solving and organizational skills.

Good interpersonal skills to provide overall guest satisfaction.

Able to work under pressure and deal with stressful situations during busy periods.

What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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