Support Helpdesk Executive

Job Title : Support Helpdesk Executive

Key Responsibilities :

• Respond to user inquiries and support requests via phone, email, or ticketing system.
• Troubleshoot and resolve technical issues and escalate complex problems as needed.
• Provide guidance and assistance to users on software functionality and usage.
• Document and maintain records of support requests, resolutions, and troubleshooting steps.
• Coordinate with other support teams and specialists to resolve user issues effectively.

Key KPIs / SLAs :

Desired Skills, Experience, Qualifications :

#J-18808-Ljbffr