Information Assistant - Facility Management Operations (Mitsui Outlet Park)

Information Assistant - Facility Management Operations (Mitsui Outlet Park)

Job Description

POSITION GENERAL SUMMARY

Presenting organization to customer and clients through all channel of communication. Responsible for the services to customers. Serve as a liaison between customers, clients and the Head of Facility. Ensure customers experience a smooth transition and an exceptional service level throughout. Use judgment and critical thinking to resolve issues and handle customer complaints.

ESSENTIAL POSITION FUNCTIONS

• Perform professional personality to greets customer
• Good on handling customer complaint
• Priorities any complaint and requests received from customer
• Provide excellent customer service to all customers, in person and on phone and to handle customers complaints & concerns raised
• Ensure smooth co-ordination & communication with retail team, Mall coordinator & customer for all services / repairs handled
• Able to give direction information on the Mall area
• Responsible & accountable for all customers any complaints received directly and indirectly from customer

General Administrative Duties

Skills

Education

Relevant Industries

External

Additional Information

Open for Malaysian citizens only.

Please be reminded that only online applications will be entertained.

Applications should reach us by 24 November 2025.

Only the shortlisted will be notified.

Job Segment : Operations Manager, Facilities, Housekeeping, Operations, Healthcare, Hospitality, Customer Service

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