Skype for Business (SfB) / Teams Voice Customer Engineer| Mandarin | MNC IT Services | Permanen[...]

Job Description

Skype for Business (SfB) / Teams Voice Customer Engineer Salary budget :

Approximate RM8K to RM11K Work location :

Remote (WFH) – Malaysia Company background :

MNC IT Services & IT Consulting Employment type :

Full time Permanent Role Summary We are seeking a highly skilled and experienced Microsoft Customer Engineer specializing in Microsoft Teams Voice. The ideal candidate will help customers empower their employees, maximize productivity, and ensure the seamless operation of Microsoft Teams voice and collaboration solutions. This is a customer-facing role requiring excellent communication skills (verbal and written) to engage with both technical and business stakeholders, including leadership contacts at customers. Key Responsibilities

Work directly with customers to understand their Microsoft Teams Voice requirements and provide expert guidance. Deliver technical solutions to address customer issues, ensuring optimal performance and reliability of Microsoft Teams. Assist in the deployment, configuration, and customization of Microsoft Teams and related M365 applications. Conduct technical workshops, training sessions, and webinars on Teams best practices and new features. Document technical solutions, best practices, and troubleshooting steps to build internal and customer knowledge base. Diagnose and resolve issues related to Microsoft Teams clients, meetings, calls, integrations, and Teams Voice. Design and implement Teams Telephony solutions, including Direct Routing, Calling Plans, Phone System, Voice Apps, and Teams Room Systems. Support migrations from Skype for Business (SfB) to Microsoft Teams, including voice workloads and meeting room solutions. Troubleshoot Teams calling, conferencing, call quality, and media optimization issues. Integrate Teams with Microsoft 365 workloads (SharePoint, OneDrive, Exchange, Azure AD / Entra ID, Intune, Power Platform). Support application integrations and third-party tools that enhance Teams capabilities. Required Experience & Skills

Minimum 5+ years’ experience in customer-facing IT roles (systems architecture, administration, operations, software support, or consulting). Strong experience with Microsoft Teams Voice, PSTN, Direct Routing, SBCs, Contact Centers. Skype for Business (SfB) knowledge and migration experience (SfB → Teams Voice). Hands-on Teams administration (user management, identities / domains, policies, compliance, add-ons, licensing). Proficiency in the Microsoft 365 ecosystem (SharePoint, OneDrive, Exchange, Azure AD / Entra ID, Intune). PowerShell / Microsoft Graph scripting for automation. Strong troubleshooting skills in Teams Voice, SfB, and telephony integrations. Knowledge of voice / network protocols, standards, and best practices. Excellent communication (verbal & written), customer engagement, and stakeholder management skills. Strong organizational skills with ability to manage multiple priorities. Optional Skills

Advanced knowledge of application integration and Contact Centers with Teams. Advanced networking (DNS, firewall, load balancing). Knowledge of Teams Apps (bots, integrations, Microsoft Graph, Teams Toolkit). Microsoft Certified : Teams Administrator Associate (preferred). Microsoft 365 Certified : Endpoint Administrator Associate (advantageous). Mandatory / Non-Negotiable Requirements

Deep technical knowledge of Microsoft Teams Voice & Telephony (Direct Routing, PSTN, Enterprise Voice, SBCs). Strong proficiency in Microsoft 365 suite & ecosystem (Exchange, SharePoint, OneDrive, Azure AD / Entra ID, Intune). Proven Skype for Business experience (architecture, troubleshooting, migration to Teams Voice). Strong troubleshooting of Teams calls, conferencing, telephony, and media optimization issues. Minimum 5+ years in customer-facing IT / Unified Communications roles. Excellent communication and stakeholder engagement skills.

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