Talent.com
This job offer is not available in your country.
Customer Service Executive

Customer Service Executive

Shangri-La Shared Services Sdn BhdJalan P Ramlee, Kuala Lumpur, Malaysia
20 days ago
Job description

Requirements

Customer Service Executive

Customer Engagement & Process Transformation Kuala Lumpur

Do you want to be part of a business that creates colorful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally!

How will you feel to be part of a brand known for setting Hospitality standards and a career with one of the largest employers of Malaysia? Want to be associated with a 50year old large globally diversified organization that operates with a set standard of values, ethics and work culture!

Very importantly, are you keen to be part of a dynamic Proprietary Global Contact Centre servicing its own Customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN!

What are we looking for?

  • Pleasant personality with good communication, written and oral skills in English
  • Ability to converse & write in additional language or dialect, such as, Mandarin or Cantonese will be an advantage
  • Diploma / Degree holder in any discipline or SPM / STPM / IGCSE or equivalent qualification with relevant working experience
  • Preferably min 1year experience in Contact Centre, experience in hospitality / Online Travel Agency and customer service
  • Computer literate and internet savvy.
  • Positive attitude and a team player with passion in delivering World Class customer service.
  • Willing to work in a shift environment (24 / 7 operations)
  • Ability to work under pressure to meet or exceed set performance standards

Responsibilities

  • Receive industry-best training that will equip you with soft and technical skills for the role.
  • Gain confidence in meeting and exceeding the expectations of our global customers.
  • Get comfortable in handling emails and calls and potentially chats
  • Be part of our multilingual sales-oriented service team supporting our customers on their Reservations and Loyalty Program Queries
  • The opportunity to work and grow in a diverse culture with a rewarding career
  • Gain personally and professionally through in-house Development Training

    • Benefits

  • Free stay at any of our Hotels globally (one of a kind in the industry)
  • 5-Day work week (shift based)
  • Paid Training and career development opportunity
  • Socso, EPF, EIS and medical insurance coverage
  • Annual Leave

    • Additional Benefits

  • Training Provided
  • 5 Working Days
  • Allowance Provided

    • Skills

    Communication Skills Problem-solving Skills Empathy Patience Customer Focus

    Important Information

    Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.

    Learn More Save

    Create a job alert for this search

    Customer Service Executive • Jalan P Ramlee, Kuala Lumpur, Malaysia