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Customer Service Executive

Customer Service Executive

Shangri-La Shared Services Sdn BhdJalan P Ramlee, Kuala Lumpur, Malaysia
18 days ago
Job description

Requirements

Customer Service Executive

Customer Engagement & Process Transformation Kuala Lumpur

Do you want to be part of a business that creates colorful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally!

How will you feel to be part of a brand known for setting Hospitality standards and a career with one of the largest employers of Malaysia? Want to be associated with a 50year old large globally diversified organization that operates with a set standard of values, ethics and work culture!

Very importantly, are you keen to be part of a dynamic Proprietary Global Contact Centre servicing its own Customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN!

What are we looking for?

  • Pleasant personality with good communication, written and oral skills in English
  • Ability to converse & write in additional language or dialect, such as, Mandarin or Cantonese will be an advantage
  • Diploma / Degree holder in any discipline or SPM / STPM / IGCSE or equivalent qualification with relevant working experience
  • Preferably min 1year experience in Contact Centre, experience in hospitality / Online Travel Agency and customer service
  • Computer literate and internet savvy.
  • Positive attitude and a team player with passion in delivering World Class customer service.
  • Willing to work in a shift environment (24 / 7 operations)
  • Ability to work under pressure to meet or exceed set performance standards

Responsibilities

  • Receive industry-best training that will equip you with soft and technical skills for the role.
  • Gain confidence in meeting and exceeding the expectations of our global customers.
  • Get comfortable in handling emails and calls and potentially chats
  • Be part of our multilingual sales-oriented service team supporting our customers on their Reservations and Loyalty Program Queries
  • The opportunity to work and grow in a diverse culture with a rewarding career
  • Gain personally and professionally through in-house Development Training

    • Benefits

  • Free stay at any of our Hotels globally (one of a kind in the industry)
  • 5-Day work week (shift based)
  • Paid Training and career development opportunity
  • Socso, EPF, EIS and medical insurance coverage
  • Annual Leave

    • Additional Benefits

  • Training Provided
  • 5 Working Days
  • Allowance Provided

    • Skills

    Communication Skills Problem-solving Skills Empathy Patience Customer Focus

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    Customer Service Executive • Jalan P Ramlee, Kuala Lumpur, Malaysia