Requirements
Customer Service Executive
Customer Engagement & Process Transformation Kuala Lumpur
Do you want to be part of a business that creates colorful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally!
How will you feel to be part of a brand known for setting Hospitality standards and a career with one of the largest employers of Malaysia? Want to be associated with a 50year old large globally diversified organization that operates with a set standard of values, ethics and work culture!
Very importantly, are you keen to be part of a dynamic Proprietary Global Contact Centre servicing its own Customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN!
What are we looking for?
- Pleasant personality with good communication, written and oral skills in English
- Ability to converse & write in additional language or dialect, such as, Mandarin or Cantonese will be an advantage
- Diploma / Degree holder in any discipline or SPM / STPM / IGCSE or equivalent qualification with relevant working experience
- Preferably min 1year experience in Contact Centre, experience in hospitality / Online Travel Agency and customer service
- Computer literate and internet savvy.
- Positive attitude and a team player with passion in delivering World Class customer service.
- Willing to work in a shift environment (24 / 7 operations)
- Ability to work under pressure to meet or exceed set performance standards
Responsibilities
Receive industry-best training that will equip you with soft and technical skills for the role.Gain confidence in meeting and exceeding the expectations of our global customers.Get comfortable in handling emails and calls and potentially chatsBe part of our multilingual sales-oriented service team supporting our customers on their Reservations and Loyalty Program QueriesThe opportunity to work and grow in a diverse culture with a rewarding careerGain personally and professionally through in-house Development TrainingBenefits
Free stay at any of our Hotels globally (one of a kind in the industry)5-Day work week (shift based)Paid Training and career development opportunitySocso, EPF, EIS and medical insurance coverageAnnual LeaveAdditional Benefits
Training Provided5 Working DaysAllowance ProvidedSkills
Communication Skills Problem-solving Skills Empathy Patience Customer Focus
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