Guest Experience Supervisor (Mandarin Market Focused)

Overview

Guest Experience Supervisor (Mandarin Market Focused) at perfect pinnacle sdn bhd, based in Kuala Lumpur. In this position, you will be responsible for leading a team to deliver exceptional customer service and guest experiences for Mandarin-speaking customers.

Responsibilities

• Represent The Stay Hub – be the first point of contact, engaging with guests professionally through phone, email, and chat.
• Coordinate Reservations & Services – Manage bookings and guest requests with accuracy and attention to detail.
• Oversee Daily Operations – Ensure homestay units run smoothly, maintaining service excellence at all times.
• Champion Guest Satisfaction – Take ownership of guest feedback, resolve challenges, and elevate every stay experience.
• Uphold Standards – Enforce company policies, SOPs, and service guidelines with integrity.
• Collaborate Across Teams – Work closely with operations and management, sharing ideas to improve efficiency and guest happiness.
• Support Growth Initiatives – Contribute to new ideas and projects that expand our hospitality reach.
• Stay Proactive & Organized – Follow up on requests and ensure timely completion.
• Step Up When Needed – Provide extra support during peak times or emergencies.

What we're looking for

Benefits

Additional Benefits

Apply now for this exciting opportunity to be the Guest Experience Supervisor (Mandarin Market Focused) at perfect pinnacle sdn bhd.

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