Talent.com
This job offer is not available in your country.
Store Manager | Massimo Dutti Pavilion

Store Manager | Massimo Dutti Pavilion

Al-FuttaimKuala Lumpur, Kuala Lumpur, Malaysia
30+ days ago
Job description

1 day ago Be among the first 25 applicants

Established in the 1930s as a trading business, Al-Futtaim today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.

Structured into five operating divisions; automotive, financial services, real estate, health, retail including M&S brand; employing more than 33,000 employees across more than 20 countries in the Middle East, Asia and Africa, we partner with over 200 of the world's most admired and innovative brands.

Al-Futtaim’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, integrity; Al-Futtaim continues to enrich the lives and aspirations of our customers each and every day. For more information visit :

About the Role

The Store Manager is responsible for consistent operational excellence in the store and has full P&L responsibility and ensures Brand compliance for the store. He / She creates a working environment which encourages Brand values, teamwork and delivery of the results and exceptional customer service.

What you will do

SALES

  • Lead by example in customer service, greet customer and give assistance and make sure standards are followed to reflect a strong image for our brands and company.
  • Reviews and analyses sales figures to identify opportunities to develop and drive sales performance at department and BU level.
  • Challenges the team to improve performance compared to business and shape of chain using relevant retail metrics.
  • Engages with relevant department colleagues to enlist support for local opportunities that deliver sales growth for the store.
  • Analyses and demonstrates an understanding of the competition and identifies opportunities to exploit at store level.
  • Demonstrates an understanding of the customer and challenges their team to drive conversion, average basket, UPT and maximize sales.
  • Scheduling and daily planning for store cover, based on sales trend / week and hours / day.

Commercial & Visual

  • Delivers stores standards and implements events with impact and commercial focus.
  • Challenges direct reports on presentation of product and ensures business policies and seasonal launches are delivered in line with the brand principal guidelines.
  • Ensures VM elements highlight the merchandise throughout the store to create customer awareness of our different lines.
  • Consistently seeks to benchmark own standards with peer stores and competitors and looks for ways to create an aspirational shopping environment for the customer keeping in line with brand principals.

    • Stock Management

  • Ensure following SOP in all matters related to stock management like, shipment receiving, cycle count, transfer between stores, devo returns, damaged items and withdrawals from shop floor emails, etc. and to communicate with concerned department.
  • Ensure proper cover for OPS team for better replenishment of best sellers on shop floor, as well communicating with Commercial and Merchandiser to ensure receiving of best sellers regularly.
  • Regularly reviews top and bottom selling lines with direct reports to ensure store is carrying correct options to maximize sales.
  • Regularly reviews stock management process and stockholding areas with direct reports and operations team to identify areas of risk and initiate action.

    • SERVICE

    Service Standards

  • Actively demonstrates and role models service – Doing the right thing generating excitement and commitment to service.
  • Respond to customer complaints considering that satisfying customer is a top priority.
  • Listens to and actively seeks feedback from customers on service standards in their store uses the information to drive improvement.
  • Drives the internal assessment process for ensuring service standards are driven on a daily basis and walk and talk service at every opportunity.
  • Ensures that service training is an integral part of training from induction through to existing staff to ensure all employees are trained to the highest standards and are clear on the customer and business expectations.

    • Service Measurements

  • Analyses Mystery Shop report to identify areas for improvement and implements an action plan. Demonstrates an understanding of store themes at BU level and challenges direct reports to drive improvement.
  • Regularly recognizing excellent service in store on a regular basis supported by clear communication.

    • STANDARDS

    Compliance

  • Ensures that the store is adequately resourced across all the areas that are touched by legal compliance have a thorough knowledge of all compliance issues across the store and that the people involved are knowledgeable and fully trained.
  • Ensures employees are knowledgeable and always updated on SOPs.
  • Implements store self-assessment audits / reviews internal audit reports and devise action plans with the wider management team ensuing that actions are delivered.

    • Health & Safety

  • Delivers a safe and legally complaint store trading environment for customers and employees by ensuring that there is a weekly review with the Health and Safety officer to identify risks and drive an action plan.
  • Works to ensure any store maintenance issues are reported correctly and resolved quickly to the company standard required, escalating as appropriate.
  • Cleaning contractors are regularly reviewed to ensure they are delivering to brand cleaning specifications and escalate risks appropriately.

    • Duty Management

  • Ensures that all the section managers are trained and able to carry out the duty manager role / key holder role and manage major incidents competently.

    • LOSS & PREVENTION

  • Ensure that all cashiers understand and adhere to the cash management procedures.
  • Possess high integrity and adheres to cash and security procedures with all security log forms populated truthfully.
  • Carry out routine checks on stockroom and shop floor and look for loose alarms.
  • Check TGT after every stock take and take note of the items that might be due to theft. Deploy staffs on those zone areas and take precaution on those items.
  • Be vigilant and look out for shoplifters or anything that is out of the norm.

    • PEOPLE

    People policies and Process

  • Implements company policies and processes for managing absence, leave, addressing disciplinary issues and support the management team.
  • Demonstrates an understanding of the HR policies to drive improvement in employee’s behaviour & outcome.
  • Working with HRBP to develop a robust succession plan at all levels within the store that supports the regional succession plan.
  • Focus on recruitment as strategic process to bring in candidates with right attitude, partner with recruitment team to have a pipeline of candidates to maintain FTE levels.

    • Voice of Employee

  • Engages with the employees on a regular basis to build a strong working partnership that promotes good communication and involvement throughout the store.
  • Reviews and identifies the key learning’s from the survey in conjunction with Store Management team to create a robust action plan that drives improvement.

    • Performance Development (PDR)

  • Demonstrates all aspects of performance & development management, career and succession planning.
  • Ensures that all direct reports have SMART objectives and an individual development plan which are reviewed in line with the business performance management cycle.
  • Partners with HRBP to ensure staff completes required trainings through a Training Calendar and ensures reporting of training activity as required.
  • Drives a regular pattern in recognizing and rewarding success across the store formally and informally.

    • COSTS CONTROL

    Profitability

  • Deliver an efficient use of FTE in the store which is comparable to MPC to Sales ratio and productivity.
  • Challenges teams to deliver shrinkage targets through accurate management of all stock systems and people processes.
  • Creates a robust Cost Improvement action plan for their store which looks for opportunities to drive improvement.

    • Required Skills to be successful

  • Graduate Degree
  • Motivated and can work towards set targets and KPI's
  • Experience with and passion for fashion brands
  • Commercial Acumen
  • Strong leadership and customer management abilities
  • Excellent communication and interpersonal skills
  • Minimum Experience : +8 years of relevant experience
  • Job-Specific Skills : Ability to demonstrate critical thinking and problem-solving skills as well as good organizational, management, communication and sales skills

    • What we have to offer

  • Competitive compensation package
  • Fun and dynamic work environment
  • Steep learning curve
  • Career growth and development opportunities
  • A vibrant and international team with diverse backgrounds

    • Seniority level

    Seniority level

    Associate

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Sales and Strategy / Planning

    Industries

    Retail

    Referrals increase your chances of interviewing at Al-Futtaim by 2x

    Get notified about new Store Manager jobs in Greater Kuala Lumpur .

    Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

    Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago

    Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

    ASSISTANT STORE SALES MANAGER (MYNEWS RETAIL)

    Petaling Jaya, Selangor, Malaysia 5 days ago

    MAL | Store Manager | Full Time | Aeon Shah Alam

    Branch Manager / Assistant Branch Manager

    Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 9 months ago

    Assistant Retail Operations Manager (Singapore)

    Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

    Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

    Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

    We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

    #J-18808-Ljbffr

    Create a job alert for this search

    Store Manager • Kuala Lumpur, Kuala Lumpur, Malaysia

    Related jobs
    • Promoted
    • New!
    Boutique Manager - Luxury Fashion & Retail

    Boutique Manager - Luxury Fashion & Retail

    Trust RecruitKuala Lumpur, Kuala Lumpur, Malaysia
    Report to Boutique Manager & align team targets with business objectives.Monitor sales, KPIs & stock to optimize performance. Provide business updates & feedback to Head Office.Act as a brand ambass...Show moreLast updated: 15 hours ago
    • Promoted
    Section Manager | Retail | ZARA

    Section Manager | Retail | ZARA

    ZaraKuala Lumpur, Kuala Lumpur, Malaysia
    The Section Manager is responsible for maintaining operational excellence in the store, supporting the Store Manager in achieving sales targets, managing a positive P&L, and ensuring full brand com...Show moreLast updated: 30+ days ago
    • Promoted
    Store Manager (F88 & One Utama)

    Store Manager (F88 & One Utama)

    TipTopJob.com MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia
    Sephora, a division of LVMH – Moët Hennessy Louis Vuitton global luxury leader, is a global leader in beauty retailing.It successfully operates more than two thousand points of sale across Americas...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Boutique Manager

    Boutique Manager

    Cortina WatchKuala Lumpur, Kuala Lumpur, Malaysia
    Oversee the boutique’s operations and day-to-day activities.Oversee merchandising and display windows to meet marketing standards and ensure a safe and clean store environment.Maintain a profession...Show moreLast updated: 15 hours ago
    • Promoted
    Store Manager

    Store Manager

    BusinesslistKuala Lumpur, Kuala Lumpur, Malaysia
    Lead, motivate, and develop the store team to achieve sales and operational excellence.Drive key performance metrics including sales targets, conversion rates, and customer satisfaction.Oversee dai...Show moreLast updated: 30+ days ago
    • Promoted
    Store Manager / Assistant Manager (IOI City Mall)

    Store Manager / Assistant Manager (IOI City Mall)

    JD Sports SEAKuala Lumpur, Kuala Lumpur, Malaysia
    Store Manager / Assistant Manager (IOI City Mall).JD Sports SEA Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. In 2016 JD Sports expanded into the Malaysia market and you can now find us ...Show moreLast updated: 30+ days ago
    • Promoted
    E-Commerce Manager

    E-Commerce Manager

    Goodnite RoomsHulu Kelang, Selangor, Malaysia
    This range is provided by Goodnite Rooms.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Bachelor’s degree in Business, Marketing, or a related ...Show moreLast updated: 5 days ago
    • Promoted
    • New!
    Store Manager / Asst Store Manager (F&B)

    Store Manager / Asst Store Manager (F&B)

    Gentle Rebel Sdn. Bhd.SelangorMalaysia, Selangor, Malaysia
    Store Manager / Asst Store Manager (F&B).We are seeking a dedicated and experienced Store Manager / Assistant Store Manager (Outlet Supervisor) to join our team! The ideal candidate will oversee th...Show moreLast updated: 15 hours ago
    • Promoted
    STORE SALES MANAGER (MYNEWS RETAIL)

    STORE SALES MANAGER (MYNEWS RETAIL)

    Bison Consolidated BerhadPetaling Jaya, Selangor, Malaysia
    STORE SALES MANAGER (MYNEWS RETAIL).The salary for this role is Ringgit Malaysia 2,300.Memberikan perkhidmatan profesional kepada pelanggan. Memastikan outlet dalam keadaan bersih.Can work shifts, w...Show moreLast updated: 4 days ago
    • Promoted
    • New!
    Project Manager (Fit-Out)

    Project Manager (Fit-Out)

    G2000 ApparelKuala Lumpur, Kuala Lumpur, Malaysia
    We are seeking a highly motivated and experienced.This role demands strong leadership, strategic planning, and in-depth knowledge of construction and M&E coordination. The ideal candidate will have ...Show moreLast updated: 15 hours ago
    Store Manager (Sunway Pyramid)

    Store Manager (Sunway Pyramid)

    Love, BonitoBandar Sunway, Selangor, MY
    Quick Apply
    We pride ourselves as the best and largest vertically integrated, omni-channel women's fashion brand in the region.Founded in 2010, we have grown to 250 people strong, proudly headquartered in Sing...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Area Manager

    Senior Area Manager

    PUMA GroupSelangorMalaysia, Selangor, Malaysia
    SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spiri...Show moreLast updated: 30+ days ago
    • Promoted
    Sales Manager

    Sales Manager

    Sherwood Protective ApparelKuala Lumpur, Kuala Lumpur, Malaysia
    Be among the first 25 applicants.Sherwood Protective Apparel is a specialist protective garment company founded in 2010 by Corporate Garment, a workwear manufacturer since 1990.Together, we have mo...Show moreLast updated: 4 days ago
    • Promoted
    MAL | Store Manager | Full Time | Aeon Shah Alam

    MAL | Store Manager | Full Time | Aeon Shah Alam

    Lovisa Pty LtdShah Alam, Selangor, Malaysia
    MAL | Store Manager | Full Time | Aeon Shah Alam — Lovisa Pty Ltd.Lovisa is redefining the world of jewellery — stylish, affordable, and accessible. We are seeking a confident, fashion-forward leade...Show moreLast updated: 19 days ago
    • Promoted
    • New!
    Store Manager (Apparel Fashion)

    Store Manager (Apparel Fashion)

    Michael PageKuala Lumpur, Kuala Lumpur, Malaysia
    Opportunity to lead a well-established and reputable fashion brand known.Career growth potential with continuous training. Our client is a leading international fashion retailer with a strong presen...Show moreLast updated: 15 hours ago
    • Promoted
    • New!
    Store Manager (High-end Jewellery)

    Store Manager (High-end Jewellery)

    RandstadKuala Lumpur, Kuala Lumpur, Malaysia
    Our client is a group of companies specializing in high-end jewellery, recognized for exceptional craftsmanship and premium product quality. The group manages multiple luxury brands with a strong re...Show moreLast updated: 15 hours ago
    • Promoted
    • New!
    Assistant Store Manager

    Assistant Store Manager

    ECO-SHOP Marketing SDN. BHD. (Retail)Kajang Municipal Council, Selangor, Malaysia
    Add expected salary to your profile for insights.Ensure accurate stock management by updating the Goods Transfer Note (GTN) in advance, recording product issues with Stock Adjustments, and verifyin...Show moreLast updated: 15 hours ago
    • Promoted
    • New!
    Luxury boutique Manager

    Luxury boutique Manager

    Textil Lonia Malaysia Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia
    Sociedad Textil Lonia (STL) was founded in 1997 with the ambition of establishing a leading company in the fashion industry with a vertically integrated management system dedicated to the design, m...Show moreLast updated: 15 hours ago
    • Promoted
    Store Manager / Assistant Manager (Sunway Carnival)

    Store Manager / Assistant Manager (Sunway Carnival)

    JD Sports SEAKuala Lumpur, Kuala Lumpur, Malaysia
    Store Manager / Assistant Manager (Sunway Carnival) – JD Sports SEA Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. JD Sports expanded into Malaysia in 2016 and operates across South East ...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Retail Beauty Trainer, Assistant Manager

    Retail Beauty Trainer, Assistant Manager

    Watson's Personal Care StoresKuala Lumpur, Kuala Lumpur, Malaysia
    Retail Beauty Trainer, Assistant Manager.Add expected salary to your profile for insights.As a Retail Beauty Trainer, Assistant Manager - you'll drive in-store beauty strategy through training prog...Show moreLast updated: 15 hours ago