Regional Operational Customer Success Lead (Sedenak, Johor)

Regional Operational Customer Success Lead (Sedenak, Johor)

Join to apply for the Regional Operational Customer Success Lead (Sedenak, Johor) role at K2 STRATEGIC

Regional Operational Customer Success Lead (Sedenak, Johor)

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Job Description

This position is for K2 Data Centres, a company under Kuok (Singapore) Limited, based in Johor, Malaysia.

The Role

The Customer Success Lead to be the primary interface between our data centre operations and our customers. This role is responsible for ensuring exceptional service delivery, managing customer relationships, and addressing service-related concerns proactively. The ideal candidate will have strong communication skills, a technical understanding of data centre services, and experience in customer engagement.

Job Description

This position is for K2 Data Centres, a company under Kuok (Singapore) Limited, based in Johor, Malaysia.

The Role

The Customer Success Lead to be the primary interface between our data centre operations and our customers. This role is responsible for ensuring exceptional service delivery, managing customer relationships, and addressing service-related concerns proactively. The ideal candidate will have strong communication skills, a technical understanding of data centre services, and experience in customer engagement.

Customer Relationship Management

• Serve as the primary contact for customers regarding all data centre services, inquiries, and escalations.
• Conduct regular service reviews to gain insights into customer needs and enhance service delivery.
• Collaborate with internal teams (operations, engineering, and facility management) to promptly address customer concerns and service requests.
• Keep customers informed of maintenance schedules, incidents, and operational updates in a professional manner.

Service Excellence & Operations

Stakeholder Engagement & Communication

Risk & Compliance Management

Job Requirements

Academic Qualifications and Certifications :

Required Experience

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

Industries

Software Development

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