A leading international bank is seeking a Contact Center Transformation Lead to enhance customer service and operational efficiency at their Kuala Lumpur location. This senior role involves implementing new systems, monitoring performance metrics, and fostering a customer-centric culture to deliver personalized banking experiences. Ideal candidates will have leadership experience, strong analytics skills, and knowledge of innovative technologies in customer experience enhancement.
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Transformation • Kuala Lumpur, Kuala Lumpur, Malaysia