ATCM - Application Support Engineer - Mandarin Speaker

This job is about helping customers with Tencent Cloud products by answering their questions and fixing basic technical issues. You might like this job because you get to communicate with people and solve problems every day!

Responsibilities

Act as the first point of contact for technical support on Tencent Cloud products

Handle incoming tickets via phone, live chat, and ticket

Troubleshoot basic issues related to CVM, COS, VPC, CLB, etc.

Escalate unresolved cases to second-line teams

Maintain high customer satisfaction and timely response

Document cases and contribute to internal knowledge base

Benefits

Optical coverage – Employees have access to claim for prescription glasses and contact lenses.

Employee assistance program – Employees have access to employee assistance on challenges related to work, family, relationships and finances.

Health screening program – Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.

Recognition awards – Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.

Performance equity – Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.

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