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Software Support Engineer

Webplus Digital Sdn BhdBukit Jalil, Kuala Lumpur, Malaysia

1 day ago

Job description

Job Responsibilities :

Level 2 Software Support

Analyze source code to assist in debugging issues reported by internal teams.

Support Customer Support and Sales with technical queries, troubleshooting, and quick dev tools.
Handle escalated issues requiring deeper technical investigation.
Verify bugs, replicate reported issues, and document findings clearly.
Contribute to internal knowledge bases and FAQs.
Run scripts, generate reports, and provide data insights as needed.

Identify and provide feedback on recurring system issues or bugs.

Level 3 Software Support

Conduct root cause analysis on critical or recurring technical issues.

Troubleshoot complex problems using logs, monitoring tools, and system diagnostics.

Collaborate with Developers to resolve application or infrastructure-level bugs.

Monitor application health and ensure systems are functioning as expected.

Develop scripts or tools to assist in diagnostics, testing, or automation.

Contribute to system health monitoring and process improvements.

Document technical solutions and investigation workflows.

Job Requirements

Minimum 1–2 years of relevant working experience. Fresh graduates are welcome to apply.

Candidates must possess at least a Bachelor's Degree in Information Technology, Programming, Computer Science, Software Engineering, or a related field. Technology / Programming / Computer Science / Software Engineer or equivalent.

Proficient in Java (J2SE / J2EE), JSP, and Java Spring Boot.

Hands-on experience with MySQL programming and Angular TypeScript.

Familiar with Eclipse IDE, Visual Studio Code, and SQLYOG

Preferred experience with AngularJS, JavaScript, JDBC, Hibernate, and Linux.

Able to work independently and resourceful.

Willing to work in shifts, allowance will be provided.

Strong problem-solving skills and self-motivation.

Eager to learn and grow in a fast-paced environment.

Proficient in spoken and written English; ability to speak Mandarin is an added advantage.

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Software Engineer • Bukit Jalil, Kuala Lumpur, Malaysia

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