Senior / Customer Service Operations Executive, ePension (HK Support) open_in_new

Senior / Customer Service Operations Executive, ePension (HK Support)

Job Overview

Job Descriptions :

• Conduct outbound calls to MPF Scheme Employer / Employee to follow up on outstanding transactions, requests or documents.
• Provide professional, accurate, and solutions-oriented responses to customer inquiries, ensuring a positive client experience.
• Deliver timely and effective support to clients, addressing inquiries and resolving issues related to MPF administration through both verbal and written communication.
• Document and track all interactions and ensure all follow-up actions are completed as required.
• Liaise with other departments to handle customer inquiries and follow-up, which may require further supplementary information or investigation.
• Take ownership of ad-hoc projects and tasks as assigned, contributing to the continuous improvement of customer service operations.

Job Requirements :

Experience Level

Entry level (i.e. Exec, Snr. Exec)

Diploma,

Bachelor's Degree

Language

Skillset

Working experience in customer service

Vending machines with various snacks and coffee for you to choose from.

Yearly activities

Movie Day, Outdoor activities, Celebration during festive seasons and many more!

Remuneration package

Competitive Salary (way above market rate if you have the right potential!)

Coverage

Insurance and medical coverage.

Monthly sports allowance, Yearly department gathering and welcome dinner for new staff.

Company Overview :

iFAST Corporation is a global digital banking and wealth management platform headquartered in Singapore, providing a comprehensive range of investment products and services to financial advisory firms, financial institutions, banks, internet companies, multinational companies, as well as retail and high net worth investors in Asia. The Group offers access to over 17,000 investment products including funds, bonds and Singapore Government Securities (SGS), stocks, Exchange Traded Funds (ETFs), insurance products, and services including online discretionary portfolio management services (DPMS), research and investment seminars, financial technology (fintech) solutions, banking, pension administration, investment administration and transactions services. The company is also present in Hong Kong, Malaysia, China and UK.

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