Bilingual Customer Service Executive

Overview

Seven Star Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

7 Star Kuala Lumpur – job posting details vary by role and location. The following describes a typical Customer Service Representative position for Seven Star in Kuala Lumpur.

Responsibilities

• Handling enquiries from email and WhatsApp and providing accurate information about Seven Star’s services and products.
• Working with the team to address, respond to, and resolve client complaints and issues efficiently.
• Escalating to a higher level when necessary.
• Taking initiative to understand the relevant background of the client’s relocation or MM2H needs.
• Connecting with international clients and managing their enquiries.
• Providing good post-service follow-up, maintaining communication with customers, and ensuring all questions are answered.
• Coordinating with internal teams for updates and sharing feedback with the client.
• Managing and maintaining customer data and documentation; maintaining regular follow-ups with clients to provide updates.
• Cooperating with related departments to handle customer enquiries on Seven Star’s service products.

Qualifications

Benefits

Seniority level

Employment type

Job function

Industries

#J-18808-Ljbffr