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Customer Service Executive - Mandarin & Cantonese Speaker - Ara Damansara
Arvion ServicesKuala Lumpur, Malaysia2 hours ago
Job type
- Quick Apply
Job descriptionResolve customer concerns quickly and efficiently, while maintaining professionalism and a positive attitude. Strong interpersonal skills, with the ability to adapt to changes and work effectively in a team. SPM graduates and entry-level candidates are encouraged to apply ( Full training provided). KPI Allowance : RM500 Night Shift Allowance : RM400 EPF & SOCSO Sick leave Annual leave 5 mins from Kelana Jaya LRT station and a shopping mall. Office is located next to housing area. Convenient for outstation candidates. Quarterly staff recognition and appreciation Stage : Customer Service Executive > IJP Internal job program. Opportunity to transfer to the candidate's favorite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.
Job Overview :
As a Customer Service Executive , you will serve as a liaison between our company and customers, resolving issues and providing accurate product / service information. This is an exciting opportunity for Mandarin or Cantonese speakers to build a rewarding career in customer service.
Key Responsibilities :
- Handle inbound calls, chats, and emails related to customer inquiries, complaints, feedback, and product / service issues.
- Provide accurate information to exceed customer expectations and ensure customer satisfaction.
Collaborate with your team to meet KPIs and SLA targets.
Required Skills and Qualifications :
Fluency in Mandarin and / or Cantonese (verbal and written).
Ability to work in a fast-paced environment .
Previous customer service experience in the service industry is a plus.
Office Location : Ara Damansara
Must be willing to work on rotational shifts .
Benefits :
Senior Customer Service Executive >
Team Leader >
Senior Team Leader >
Assistant Manager >
Manager >
Senior Manager
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Customer Service Executive Mandarin Speaker • Kuala Lumpur, Malaysia
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